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ServiceNow vs Verint Unified VoC Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceNow vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 7419 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceNow and Verint Unified VoC Platform

ServiceNow, Verint Unified VoC Platform, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.

Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.

"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. " - Landon Cook

"The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance ...of the associated customer relationship managers, adding training where necessary or rewarding managers showing exceptional performance. " - Mohammed AlDossary

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceNow

Focus area

ServiceNow is better than Verint Unified VoC Platform for

Software Failure Risk

  • low

logo Verint Unified VoC Platform

Focus area

Software Failure Risk

  • medium

About

ServiceNow - Digital Workflows for Enterprise - Make work ...

Voice of the Customer | Verint Systems

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

91

21

Total Goals
(we found evidences for)

17

4

Top Processes

Evidences indicate better relative satisfaction


workflow management


helpdesk management


engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding



sales document management

contract management

proposal & quote management


social media management

social media analytics



customer feedback management

measuring customer satisfaction


products & pricelist management


competitive intelligence


performance management


customer case management


sales call management


relationship management


content management


campaign management

campaign analytics



lead qualification

lead qualification: technographic


contact list management

creating contact list


generation of new leads


sales review & feedback





community building


trade show marketing





international marketing


follower management






lifetime value management


revenue cycle management



courses & assessment


compliance & governance


pipeline management



discount management


promotion management


Top Goals

Goals Achieved

  • Scale best practices

  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Grow market share

  • Improve visibility

  • Launch new products

  • Improve stakeholder relations

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Improve consistency

  • Increase customer life time value

  • Improve digital and social presence

  • Establish thought leadership

  • See 14 more
  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more
  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting