Comparison Summary
This comparison report of ServiceNow vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 7419 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ServiceNow and Verint Unified VoC Platform
ServiceNow, Verint Unified VoC Platform, Freshservice, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ServiceNow covers Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
"ServiceNow has given us the tools to be consistent and enabled us to win the hearts and minds of our people. " - Scott Thomson
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. " - GNC
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ServiceNow
Focus area
ServiceNow is better than Verint Unified VoC Platform for
Software Failure Risk
About
ServiceNow - Digital Workflows for Enterprise - Make work ...
Voice of the Customer | Verint Systems
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
91
21
Total Goals
(we found evidences for)
17
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
