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ServiceTitan vs NetSuite Field Service Management (formerly NextService): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceTitan vs. NetSuite Field Service Management (formerly NextService) is based on a specific set of business needs and context. The comparison uses 2414 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceTitan and NetSuite Field Service Management (formerly NextService)

ServiceTitan, NetSuite Field Service Management (formerly NextService), Workiz, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceTitan covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, Training & Onboarding, etc.

NetSuite Field Service Management (formerly NextService) focuses on Engagement Management, Social Media Management, Sales Document Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceTitan

Focus area

ServiceTitan is better than NetSuite Field Service Management (formerly NextService) for

Software Failure Risk

  • medium

logo NetSuite Field Service Management (formerly NextService)

Focus area

NetSuite Field Service Management (formerly NextService) is better than ServiceTitan for

Software Failure Risk

  • low

About

ServiceTitan | Home Service Management Software & Mobile ...

Field Service Management Software for NetSuite

Age

1977

Financials

SERIES D

IPO

Business Need

Total Processes
(we found evidences for)

56

44

Total Goals
(we found evidences for)

12

11

Top Processes

Evidences indicate better relative satisfaction


sales call management


communication management

tracking & monitoring communications

sending & publishing communications


sales document management

contract management

proposal & quote management


workflow management


training & onboarding


campaign management

campaign monitoring


engagement management

engaging and following up


products & pricelist management


contact list management



helpdesk management


lifetime value management



customer feedback management





business development



social media management

social media analytics


lead qualification

lead qualification: technographic


competitive intelligence


rating and review management



relationship management


knowledge management


billing and invoice management



generation of new leads




Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Increase customer life time value

  • Increase average basket value

  • Establish thought leadership

  • See 9 more
  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Grow market share

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • out of home

  • brochure

  • mobile app

  • offline

  • on premises

  • website

  • e-mail

  • social media

  • user generated content

  • blogs

  • mass media

  • radio

  • See 11 more
  • mobile

  • phone calls

  • out of home

  • brochure

  • mobile app

  • offline

  • on premises

  • website

  • e-mail

  • social media

  • user generated content

  • blogs

  • mass media

  • radio

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting