ServiceTrade vs. FieldAware: Field Service Management Solution Comparison 2025

Overview: ServiceTrade and FieldAware as Field Service Management Category solutions.

ServiceTrade and FieldAware are both robust solutions for Field Service Management. ServiceTrade excels in sales document and proposal management, catering to large enterprises in construction and consumer services industries. FieldAware focuses on efficiency and customer feedback, with a strong presence in large enterprises, particularly in IT services, emphasizing AI-powered analytics and integration features. Both provide extensive support but vary in their primary customer engagement channels, reflecting different operational alignments.

ServiceTrade and FieldAware: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

ServiceTrade facilitates sales document management, proposal and quote management, and engagement management, aligning closely with needs in sales and customer interactions. read more →

FieldAware supports order management and customer feedback management, emphasizing workflow processes and customer satisfaction measurement for operational efficiency. read more →

Business Goals

ServiceTrade helps businesses acquire customers, increase sales, and enhance relationships, focusing on market presence and internal communications. read more →

FieldAware aims to enhance customer relationships, improve efficiency, and scale best practices, aligning with strategic goals in ROI and sales growth. read more →

Core Features

ServiceTrade offers custom reports, seamless integration, and robust data handling, focusing on compliance and security to meet enterprise needs. read more →

FieldAware's core features include AI-powered analytics, robust integration, and data export capabilities, supporting user-driven insights and operational scalability. read more →

Vendor Support

ServiceTrade provides comprehensive 24/7 support, including chat and phone options, addressing diverse operational support preferences. read more →

FieldAware offers phone and 24/7 support with emphasis on mobile channels, catering to users needing flexible, on-the-go assistance. read more →

Segments and Industries

ServiceTrade primarily serves large and enterprise companies in construction and consumer services industries, reflecting its strong fit for extensive enterprise operations. read more →

FieldAware is popular among large enterprises across consumer services and IT industries, highlighting its adaptability for tech-oriented and service-driven sectors. read more →

Operational Alignment

ServiceTrade integrates well within the operational workflows of large enterprises due to its capabilities in managing complex sales and communication tasks. read more →

FieldAware is designed for efficiency in large-scale environments, with a focus on enhancing processes through digital and mobile-friendly workflows. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Chat Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for ServiceTrade and FieldAware

How efficiently Does ServiceTrade and FieldAware manage your Sales Document Management?

Servicetrade and Fieldaware both offer sales document management features. Servicetrade focuses on improving quote generation, streamlining the process, and increasing quote closure rates. Fieldaware emphasizes quick quote creation and invoicing in the field, which leads to faster payments. Servicetrade allows for more detailed tracking of customer history and work, while Fieldaware offers a broader range of features, including asset management and integration with QuickBooks. Both systems have limitations in terms of customization and customer support.

"...Since using ST we are finding it saving us time on quoting, invoicing and following up...." Peer review by Nicole, Unifour Fire & Safety

"...When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me!..." Peer review by Anna W., Owner

How efficiently Does ServiceTrade and FieldAware manage your Workflow Management?

Servicetrade and Fieldaware both streamline workflows by automating tasks and providing clear information to users. Servicetrade focuses on streamlining scheduling, quoting, and review requests, while Fieldaware emphasizes customizable workflows, automated forms, and mobile functionality. Fieldaware allows users to build guided activities and collect data to avoid errors, whereas Servicetrade offers advanced consulting services for workflow optimization. Both tools have limitations in their user interface and workflow design.

"...Being streamlined and efficient in all that we do has made for a much happier work force, employees love the software and enjoy the frustration-free and immediate work-flow so they can process their work faster with clear and concise information and pass it along to the customer for quick turnaround...." Peer review by Scott A, President and CEO