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Shelf.io vs Document360: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Shelf.io vs. Document360 is based on a specific set of business needs and context. The comparison uses 1149 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Shelf.io and Document360

Shelf.io, Document360, KnowledgeOwl, PHPKB Knowledge Management Software, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Shelf.io covers Knowledge Management, Content Management with Social Media, Engagement Management, Collaboration, etc.

Document360 focuses on Knowledge Management, Communication Management with E-Mail, Helpdesk Management with Chat, Collaboration, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Shelf.io

Focus area

Software Failure Risk

  • medium

logo Document360

Focus area

Document360 is better than Shelf.io for

Software Failure Risk

  • medium

About

The Future of Knowledge Management is here...

The Knowledge Base Platform, engineered for growing companies

Financials

SERIES B

Business Need

Total Processes
(we found evidences for)

39

20

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


content management

content publishing


engagement management

engaging and following up



social media management

social media analytics


helpdesk management


workflow management


lead qualification

lead qualification: technographic


training & onboarding


communication management

sending & publishing communications


contact list management



customer feedback management

measuring customer satisfaction


rating and review management




category management


Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Build brand awareness

  • Shorten ramp up time

  • Improve efficiency

  • Establish thought leadership

  • See 5 more
  • Improve brand engagement

  • Acquire customers

  • Build brand awareness

  • Launch new products

  • See 1 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • chat

  • website

  • e-mail

  • mobile

  • offline

  • on premises

  • Slack

  • mobile app

  • video

  • See 8 more
  • user generated content

  • blogs

  • chat

  • website

  • e-mail

  • mobile

  • offline

  • on premises

  • Slack

  • mobile app

  • video

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

high

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low

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Migration Risk

medium

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low

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Business Setting