Overview: Shopify Plus and BigCommerce as E-Commerce Platform Category solutions.

Shopify Plus and BigCommerce cater to diverse e-commerce needs with distinct capabilities. Shopify Plus excels in helpdesk and social media management, appealing to enterprises focusing on customer acquisition and sales growth. It offers robust integration and 24/7 support, predominantly serving retail and marketing sectors. Conversely, BigCommerce supports extensive product management and international market entry, favored by large enterprises aiming to scale best practices. It boasts powerful analytics and custom reporting, with significant presence in retail and manufacturing.

Shopify Plus and BigCommerce: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Shopify Plus focuses on helpdesk, social media, and communication management. This suits businesses needing streamlined product and order processes. read more →

BigCommerce enhances product and pricelist management, making it popular for engagement and advertisement tasks. read more →

Business Goals

Shopify Plus assists in acquiring customers and boosting sales and revenue, ideal for brand awareness and digital presence. read more →

BigCommerce is geared towards customer acquisition and sales boosts, also aiding market expansion efforts. read more →

Core Features

Shopify Plus offers analytics, integration, and custom reports. Its data import capabilities and security features are notable. read more →

BigCommerce shines with extensive custom reports and analytics. Its integration features cater to complex data handling. read more →

Vendor Support

Shopify Plus provides robust 24/7 support, complemented by chat and phone services for immediate assistance. read more →

BigCommerce ensures customer support with 24/7 service, offering chat, email, and phone options. read more →

Segments and Industries

Shopify Plus is preferred by large enterprises, predominantly in retail and marketing sectors. read more →

BigCommerce finds favor among large enterprises, with significant use in retail and manufacturing. read more →

Operational Alignment

Shopify Plus seamlessly integrates with existing workflows, focusing on enterprises involved in diverse sales channels like offline and website. read more →

BigCommerce aligns with varied business scales, frequently used by enterprises seeking email and promotional channels. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Shopify Plus and BigCommerce

How does Shopify Plus and BigCommerce address your Helpdesk Management Challenges?

Shopify Plus and BigCommerce offer helpful support staff, extensive documentation, and tutorials. Shopify Plus provides more specialized support for apps and plug-ins, while BigCommerce offers support for e-commerce features, such as payment processing. However, BigCommerce's support may be less responsive and organized, while Shopify Plus's support may struggle with complex problems related to apps and plug-ins.

"...This tool has a lot of documentation and web tutorials, plus when we have any doubt, its technical support team and its call center are very helpful...." Peer review by Paula D, Paula D

"...Additionally if they run into difficulty, BigCommerce tech support is very helpful...." Peer review by Manager in Customer Service

How does Shopify Plus and BigCommerce address your Products & Pricelist Management Challenges?

Shopify Plus and Bigcommerce both offer features for managing products and prices. Shopify Plus makes it easy to create, edit, and manage products, including bulk listing options. Bigcommerce simplifies product management by allowing users to manage product feeds and offer multiple pickup and delivery options. However, Shopify Plus lacks a search filter for prices, and Bigcommerce makes it difficult to manage product pages in bulk.

"...Shopify Plus includes an easy-to-navigate CMS for merchants, marketers, and eCommerce managers which enables them to manage products, content, and pricing without code, including conversion-tested themes for personalized design layouts and functionality...." Peer review

"...Client can add their own blog posts, update product photos, manage orders, and manage inventory levels...." Peer review by Joanne Barker, Owner, VillageShopper Web Design