Shopify and BigCommerce, An In-Depth Comparison 2024

Comparison Summary

Shopify: Shopify offers a 3-day free trial to start or grow an e-commerce business. It provides tools to manage all aspects of the business efficiently.

BigCommerce: BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

Shopify and BigCommerce: Customer Satisfaction Data

Most deployed common Use Cases for Shopify and BigCommerce

What Are the key features of Shopify and BigCommerce for Advertisement?

Both Shopify and Bigcommerce offer advertising capabilities. Shopify has a strong focus on integrating with social media platforms, facilitating easy advertisement setup and tracking. Bigcommerce emphasizes flexibility with its open app marketplace and provides tools to track advertising spend and update products effectively. Shopify is known for its ease of use, while Bigcommerce is known for its robust features. However, both platforms have limitations, such as challenges with caching and scheduling.

"...Incorporating social networks to sales was a solution, since they are indispensable for advertising...." Peer review by Diego S, Líder de desarrollo

"...You can also see where your traffic originates, such as social media, advertisement, or search engine...." Peer review by Director in Sales

What Are the key features of Shopify and BigCommerce for Products & Pricelist Management?

Shopify and Bigcommerce both enable users to create product listings, manage inventory, and share promotions. Shopify makes it easy to organize products with photos, details, and SEO terms. Bigcommerce allows users to manage product feeds easily through integrated apps and offers unlimited product listings. However, Shopify limits product listings in its basic packages, while Bigcommerce struggles with bulk product updates and lacks customizable product listing columns.

"...It's very easy to list products on Shopify and it has great data capture options making in store and online sales so much easier...." Peer review by James T., Director

"...BigCommerce has made it easy for us to properly list our products, provides an excellent app for our eBay gateway, and provides an excellent, seamless shipping application...." Peer review by Charles Luley, Owner/President, CLA Medical

How efficiently Does Shopify and BigCommerce manage your Helpdesk Management?

Shopify and Bigcommerce both provide helpdesk support through phone calls, emails, and online resources. Shopify offers more diverse support resources, including a larger community forum and dedicated support for the dropshipping industry. Bigcommerce emphasizes the helpfulness of their support staff, while Shopify highlights the ease of finding support and the availability of tutorials. However, both platforms have limitations in helpdesk management, such as difficulty navigating the help center or finding up-to-date documentation.

"...My only negative with Shopify is when you call in for help, BigCommerce wins on this one...." Peer review by Administrator in Retail

"...Big Commerce is quick to respond when we need to troubleshoot; their chat support is very helpful!...." Peer review by Team Lead in Corporate

What solutions does Shopify and BigCommerce provide for Communication Management?

Shopify and Bigcommerce both provide tools for managing communication with customers. Shopify offers a variety of tools for interacting with customers across social media platforms, while Bigcommerce prioritizes managing customer inquiries and orders within the platform. Shopify excels at automating tasks like email marketing and order tracking, while Bigcommerce provides features like abandoned cart recovery and automated order confirmation emails. However, both platforms have limitations in their customer messaging capabilities.

"...Also, provides to its users and clients as well many ways to get on the groove when it comes to electronic commerce on the market and it's totally capable of publishing all your offers and products through Social Media (Facebook, Instagram, Twitter, Pinterest, etc)...." Peer review by Juan Francisco V, IT Manager, Oil & Energy

"...We can significantly reduce the amount of time needed to design and publish original shopping carts, which can take weeks or even months...." Peer review by Mitchell H, Associate Account Manager