Overview: Shopify and BigCommerce as E-Commerce Platform Category solutions.

Shopify and BigCommerce both offer E-Commerce Platform solutions with unique strengths. Shopify excels in providing a broad array of capabilities for businesses ranging from large enterprises to small shops, with a focus on enhancing customer relationships and boosting sales. Its standout features include extensive analytics and integration options, making it ideal for businesses aiming to optimize data usage. Meanwhile, BigCommerce caters more to niche markets with robust vendor support and efficient management of multiple sales channels, which is suitable for industries like retail and manufacturing.

Shopify and BigCommerce: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Shopify facilitates advertisement, engagement management, and helpdesk management. It aligns well with diverse operational needs by also supporting products & pricelist management. read more →

BigCommerce supports products & pricelist management, with a strong focus on social media and communication management. It offers social media analytics as a unique feature. read more →

Business Goals

Shopify helps businesses acquire new customers and enhance customer relationships. It also focuses on increasing sales, improving digital presence, and building brand awareness. read more →

BigCommerce aids in acquiring customers and increasing sales. It emphasizes scaling best practices and improving digital presence for its users. read more →

Core Features

Shopify's standout features include comprehensive custom reports, analytics, and seamless integration. These meet the needs of businesses seeking detailed data insights. read more →

BigCommerce's core features include custom reports, security and privacy, and data export options. These cater to users needing enhanced security and comprehensive reporting. read more →

Vendor Support

Shopify offers supportive vendor interactions with 24/7 support via chat, email, and phone. This caters to users needing reliable and accessible help. read more →

BigCommerce provides robust support through 24/7 availability. This includes channel support such as phone, chat, and email. read more →

Segments and Industries

Shopify is predominantly used by large enterprises, retail, marketing, and other sectors. Its flexible solutions cater to various industry needs. read more →

BigCommerce is popular among manufacturing, retail, and the apparel industry. It is primarily utilized by larger enterprises and niche markets. read more →

Operational Alignment

Shopify integrates well into workflows of enterprises and small businesses alike. It's designed to handle complex operations across various channels. read more →

BigCommerce aligns with operations that need multiple channel management, including promotions and offline sales. It's optimal for businesses with specific sales routing needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Shopify and BigCommerce

Why is Shopify and BigCommerce the best choice for Advertisement?

Both Shopify and Bigcommerce offer advertising capabilities. Shopify has a strong focus on integrating with social media platforms, facilitating easy advertisement setup and tracking. Bigcommerce emphasizes flexibility with its open app marketplace and provides tools to track advertising spend and update products effectively. Shopify is known for its ease of use, while Bigcommerce is known for its robust features. However, both platforms have limitations, such as challenges with caching and scheduling.

"...And actually run ads for our store...." Peer review by Omer Q, Lead Developer

"...You can also see where your traffic originates, such as social media, advertisement, or search engine...." Peer review by Director in Sales

What solutions does Shopify and BigCommerce provide for Products & Pricelist Management?

Shopify and Bigcommerce both enable users to create product listings, manage inventory, and share promotions. Shopify makes it easy to organize products with photos, details, and SEO terms. Bigcommerce allows users to manage product feeds easily through integrated apps and offers unlimited product listings. However, Shopify limits product listings in its basic packages, while Bigcommerce struggles with bulk product updates and lacks customizable product listing columns.

"...Also, I love that you can easily create a catalog on business manager to sell products on Facebook and Instagram...." Peer review by Lee'Ann B., Founder , Marketing and Advertising

"...Ease of Use for listing the products on website...." Peer review by Administrator

What Are the key features of Shopify and BigCommerce for Helpdesk Management?

Shopify and Bigcommerce both provide helpdesk support through phone calls, emails, and online resources. Shopify offers more diverse support resources, including a larger community forum and dedicated support for the dropshipping industry. Bigcommerce emphasizes the helpfulness of their support staff, while Shopify highlights the ease of finding support and the availability of tutorials. However, both platforms have limitations in helpdesk management, such as difficulty navigating the help center or finding up-to-date documentation.

"...I like the different templates, the tech support really helps you if need be...." Peer review by Kathy P., ceo, Consumer Goods

"...Great support, very easy to use They actually have a support staff, that answers emails, and phone calls, and helps with your problems...." Peer review by Gary N.

Why is Shopify and BigCommerce the best choice for Communication Management?

Shopify and Bigcommerce both provide tools for managing communication with customers. Shopify offers a variety of tools for interacting with customers across social media platforms, while Bigcommerce prioritizes managing customer inquiries and orders within the platform. Shopify excels at automating tasks like email marketing and order tracking, while Bigcommerce provides features like abandoned cart recovery and automated order confirmation emails. However, both platforms have limitations in their customer messaging capabilities.

"...Shopify allows me to manage the complete store, edit its contents and publish the products that I want to sell with the best resources and features...." Peer review by Brenda K, Brenda K