Comparison Summary

Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

CustomerCount: CustomerCount is a flexible online customer feedback management system providing intuitive real-time reporting and fast turnaround on updates. Key features include survey design, real-time alerts, CRM integration, and text analytics.

logo Simplesat

Focus area

Simplesat is better than CustomerCount for

Software Failure Risk

  • low

logo CustomerCount

Focus area

Software Failure Risk

  • medium

Simplesat and CustomerCount: Customer Satisfaction Data

Most deployed common Use Cases for Simplesat and CustomerCount

How does Simplesat and CustomerCount address your Collecting Feedback Challenges?

Simplesat and Customercount both collect customer feedback to improve customer satisfaction. Simplesat focuses on collecting feedback from customers on their experience with a company's products or services, while Customercount focuses on collecting feedback from customers on their overall experience with a company. Customercount has a history of 20 years as a leading CX management system, while Simplesat emphasizes ease of use and quick feedback collection. These tools have limitations, such as not being ideal for all businesses, and the tools' usefulness may be restricted by specific industry applications.
"...New features like the option to send out periodic Net Promoter Score surveys, as well as the option to prompt customers who give you positive feedback to leave your business reviews on Facebook and Google, completely fill a void we previously had...." Peer review by Administrator
"...The CustomerCount reporting dashboard allows us to look at our survey feedback in a variety of ways...." Peer review by Kimberly T, Vice President of Operations, Hospitality

What makes Simplesat and CustomerCount ideal for Engaging Conversational Surveys?


Simplesat in Action: Unique Use Cases

How can Simplesat optimize your Helpdesk Management Workflow?

How can Simplesat enhance your Rating And Review Management process?


CustomerCount in Action: Unique Use Cases

How does CustomerCount facilitate Social Media Management?

About

Customer feedback system to collect customer satisfaction data to improve the business

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Financials

PRIVATE

NA

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting