Guiding you to choose between Simplesat vs. SurveyMethods: 2024

Comparison Summary

Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

Simplesat and SurveyMethods: Customer Satisfaction Data

Most deployed common Use Cases for Simplesat and SurveyMethods

How can Simplesat and SurveyMethods enhance your Collecting Feedback process?

Simplesat and SurveyMethods both collect customer feedback. Simplesat primarily focuses on customer satisfaction and can be integrated with other tools like Zendesk and Slack. SurveyMethods offers a broader range of uses, including market research, employee evaluation, and donor feedback. While Simplesat emphasizes real-time feedback and integration with customer service platforms, SurveyMethods prioritizes ease of use and customization for various purposes.

"...Since it is so easy to use we are getting a lot faster return on customer feedback...." Peer review by Verified Reviewer, Computer & Network Security

"...We signed up and launched our customer survey in a matter of hours...." Peer review by Verified Reviewer

How does Simplesat and SurveyMethods address your Helpdesk Management Challenges?

Simplesat and Surveymethods both enable sending surveys to customers after helpdesk interactions. Simplesat allows embedding surveys in email signatures and helpdesk systems, while Surveymethods integrates with various systems through its API. Simplesat focuses on measuring customer satisfaction, while Surveymethods provides a broader range of survey types and integrates with various systems beyond helpdesks.

"...The support is helpful and responsive, they're still growing the platform, and it does what I need it to do. ...." Peer review by Cliff R., IT Manager, Information Technology and Services

"...For example, if you want to send a Satisfaction Survey to your customer after a case/ticket is closed, your Helpdesk system can automatically connect to SurveyMethods and send out the survey to your internal/external customer...." SurveyMethods Integrates with Other Popular Online software

How can Simplesat and SurveyMethods optimize your Engaging Conversational Surveys Workflow?

Simplesat and Surveymethods are both designed to engage customers. Simplesat focuses on customer support interactions, providing feedback surveys that are visually engaging and integrate with platforms like Zendesk. Surveymethods offers a broader range of tools for customer engagement, including newsletters and data insights for making decisions. Both platforms aim to help companies understand customer needs and improve their experiences.

"...The pricing is simple, and affordable and the surveys animations are fun and engage customers...." Testimonial by Spencer Pous, SJP Network Solutions IT Support