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Simplesat vs Surveypal Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Simplesat low Failure Risk for Surveypal Platform medium
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Comparison Summary

This comparison report of Simplesat vs. Surveypal Platform is based on a specific set of business needs and context. The comparison uses 2692 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Simplesat and Surveypal Platform

Simplesat, Surveypal Platform, SmileBack, YetPulse, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Simplesat covers Collecting Feedback with E-Mail, Communication Management with Website, Engaging Conversational Surveys with E-Mail, Helpdesk Management with E-Mail, etc.

Surveypal Platform focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

"Simplesat makes it so much easier to manage a customer service team in Zendesk. " - Sandra Negrea

"Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-...have’ for us, and there were few alternatives available. " - Todd Pugh

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Simplesat

Focus area

Simplesat is better than Surveypal Platform for

Software Failure Risk

  • low

logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

About

Customer feedback system to collect customer satisfaction data to improve the business

Survey platform to measure customer service experience

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

37

22

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (438)

Read Reviews (61)

measuring customer satisfaction

Read Reviews (194)

Read Reviews (8)

measuring net promoter score

Read Reviews (72)

Read Reviews (6)

communication management

Read Reviews (48)

Read Reviews (1)

sending & publishing communications

Read Reviews (37)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (11)

Read Reviews (0)

engagement management

Read Reviews (47)

Read Reviews (12)

engaging and following up

Read Reviews (33)

Read Reviews (9)

helpdesk management

Read Reviews (39)

Read Reviews (3)

rating and review management

Read Reviews (28)

Read Reviews (0)

sales document management

Read Reviews (16)

Read Reviews (0)

digital signature

Read Reviews (16)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (0)

loyalty management

Read Reviews (9)

Read Reviews (2)

customise loyalty program

Read Reviews (9)

Read Reviews (2)

sales review & feedback

Read Reviews (8)

Read Reviews (1)

workflow management

Read Reviews (7)

Read Reviews (1)

motivation management

Read Reviews (5)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (2)

contact list management

Read Reviews (4)

Read Reviews (0)

training & onboarding

Read Reviews (3)

Read Reviews (4)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (1)

Read Reviews (2)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Increase sales & revenue

  • Build brand awareness

  • Establish thought leadership

  • See 6 more

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting