cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Simplesat vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Simplesat low Failure Risk for SurveySparrow NPS low
Know More

Comparison Summary

This comparison report of Simplesat vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 5471 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Simplesat and SurveySparrow NPS

Simplesat, SurveySparrow NPS, SmileBack, YetPulse, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Simplesat covers Collecting Feedback with E-Mail, Communication Management with Website, Engaging Conversational Surveys with E-Mail, Helpdesk Management with E-Mail, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

"Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. " - Joshua Peskay

"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding. " - Parisa Vassei

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Simplesat

Focus area

Simplesat is better than SurveySparrow NPS for

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than Simplesat for

Software Failure Risk

  • low

About

Customer feedback system to collect customer satisfaction data to improve the business

Survey Platform that turn customers into Promoters.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

56

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (438)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (194)

Read Reviews (20)

measuring net promoter score

Read Reviews (72)

Read Reviews (86)

communication management

Read Reviews (48)

Read Reviews (22)

sending & publishing communications

Read Reviews (37)

Read Reviews (21)

tracking & monitoring communications

Read Reviews (11)

Read Reviews (0)

engagement management

Read Reviews (47)

Read Reviews (195)

engaging and following up

Read Reviews (33)

Read Reviews (148)

helpdesk management

Read Reviews (39)

Read Reviews (26)

rating and review management

Read Reviews (28)

Read Reviews (3)

sales document management

Read Reviews (16)

Read Reviews (3)

digital signature

Read Reviews (16)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (13)

loyalty management

Read Reviews (9)

Read Reviews (2)

customise loyalty program

Read Reviews (9)

Read Reviews (1)

sales review & feedback

Read Reviews (8)

Read Reviews (2)

workflow management

Read Reviews (7)

Read Reviews (25)

motivation management

Read Reviews (5)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (2)

contact list management

Read Reviews (4)

Read Reviews (9)

training & onboarding

Read Reviews (3)

Read Reviews (12)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (26)

engaging on social media

Read Reviews (1)

Read Reviews (2)

scheduling post to social media

Read Reviews (1)

Read Reviews (8)

social media analytics

Read Reviews (0)

Read Reviews (13)

competitive intelligence

Read Reviews (2)

Read Reviews (7)

knowledge management

Read Reviews (1)

Read Reviews (2)

lead qualification

Read Reviews (1)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve internal communications

  • Improve visibility

  • Improve ROI

  • Increase sales & revenue

  • Build brand awareness

  • Establish thought leadership

  • See 6 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting