Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Increase sales & revenue
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Improve ROI
-
Increase customer life time value
-
Launch new products
-
Improve brand engagement
- See 5 more
-
Enhance customer relationships
-
Acquire customers
-
Enter new markets internationally or locally
-
Improve ROI
-
Increase customer life time value
-
Improve internal communications
-
Improve stakeholder relations
-
Improve brand engagement
-
Improve efficiency
-
Increase sales & revenue
-
Improve digital and social presence
-
Establish thought leadership
-
Launch new products
-
Grow market share
- See 11 more
Top Channels
Channels Used
-
phone calls
-
mobile
-
offline
-
website
-
chat
-
support groups
-
events
-
trade shows
-
video
-
text SMS
-
user generated content
-
blogs
-
point of sale
-
omnichannel
-
e-mail
- See 12 more
-
phone calls
-
mobile
-
offline
-
website
-
chat
-
support groups
-
events
-
trade shows
-
video
-
text SMS
-
user generated content
-
blogs
-
point of sale
-
omnichannel
-
e-mail
- See 12 more