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Smartlook vs Gainsight PX: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Smartlook medium Failure Risk for Gainsight PX medium
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Comparison Summary

This comparison report of Smartlook vs. Gainsight PX is based on a specific set of business needs and context. The comparison uses 4911 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Smartlook and Gainsight PX

Smartlook, Gainsight PX, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.

Gainsight PX focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.

"We resigned from Hotjar because they removed funnel analysis, and we couldn’t see where people were leaving the page. It was crucial for us to see the exact moment that the person is leaving and watch the session recording of it. Also, the heatmaps ...stopped appearing properly on our websites, the hot spots were not in the right places (i.e. next to the button rather than on the button). " - Ana Batista

"We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. " - Ed Daly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Smartlook

Focus area

Smartlook is better than Gainsight PX for

Software Failure Risk

  • medium

logo Gainsight PX

Focus area

Gainsight PX is better than Smartlook for

Software Failure Risk

  • medium

About

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

User Analytics and Product Engagement to Drive Growth

Age

2016

2011

Financials

SERIES A

SERIES E

Business Need

Total Processes
(we found evidences for)

55

43

Total Goals
(we found evidences for)

11

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (140)

Read Reviews (272)

engaging and following up

Read Reviews (27)

Read Reviews (210)

training & onboarding

Read Reviews (36)

Read Reviews (35)

helpdesk management

Read Reviews (20)

Read Reviews (0)

products & pricelist management

Read Reviews (16)

Read Reviews (17)

rating and review management

Read Reviews (11)

Read Reviews (0)

content management

Read Reviews (11)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

searching for content

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (11)

Read Reviews (0)

contact list management

Read Reviews (10)

Read Reviews (1)

social media management

Read Reviews (10)

Read Reviews (2)

social media analytics

Read Reviews (7)

Read Reviews (2)

sales document management

Read Reviews (9)

Read Reviews (4)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

contract management

Read Reviews (3)

Read Reviews (2)

workflow management

Read Reviews (5)

Read Reviews (7)

generation of new leads

Read Reviews (3)

Read Reviews (1)

trade show marketing

Read Reviews (3)

Read Reviews (1)

communication management

Read Reviews (3)

Read Reviews (3)

sending & publishing communications

Read Reviews (3)

Read Reviews (3)

conversion management

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (2)

Read Reviews (28)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: behavioural

Read Reviews (2)

Read Reviews (0)

courses & assessment

Read Reviews (2)

Read Reviews (0)

track learning progress

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (1)

Read Reviews (2)

Scheduling & dispatching

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve navigation

  • Reduce bounce

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 8 more

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Manage risk

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • promotions

  • omnichannel

  • offline

  • on premises

  • text SMS

  • trade shows

  • games

  • phone calls

  • See 12 more

  • e-mail

  • mobile

  • website

  • mobile app

  • social media

  • user generated content

  • blogs

  • promotions

  • omnichannel

  • offline

  • on premises

  • text SMS

  • trade shows

  • games

  • phone calls

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting