Comparison Summary
Introducing Smartlook and Intercom
Smartlook, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization, whereas Intercom, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.
Intercom focuses on Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
"We resigned from Hotjar because they removed funnel analysis, and we couldn’t see where people were leaving the page. It was crucial for us to see the exact moment that the person is leaving and watch the session recording of it. Also, the heatmaps ...stopped appearing properly on our websites, the hot spots were not in the right places (i.e. next to the button rather than on the button). " - Ana Batista
"We find Intercom to be extremely useful as a customer support tool that really goes the extra mile. It makes getting in touch with us a great experience, and offers lots of features that make us more efficient. " - Jason Efstathiou
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Smartlook: Free Session Replay Tool with Web, Mobile, & App ...
Complete customer communications platform with bots, apps, product tours, and more
Age
2016
Financials
SERIES A
SERIES D
Business Need
Total Processes
(we found evidences for)
55
127
Total Goals
(we found evidences for)
11
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Increase sales & revenue
-
Acquire customers
-
Improve ROI
-
Launch new products
-
Improve efficiency
-
Improve digital and social presence
-
Improve navigation
-
Reduce bounce
-
Improve internal communications
-
Enter new markets internationally or locally
- See 8 more
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Launch new products
-
Improve internal communications
-
Scale best practices
-
Improve ROI
-
Enter new markets internationally or locally
-
Establish thought leadership
-
Build brand awareness
-
Grow market share
-
Improve efficiency
-
Reduce bounce
-
Improve digital and social presence
-
Improve consistency
-
Improve brand engagement
-
Increase customer life time value
-
Improve navigation
- See 15 more
Top Channels
Channels Used
-
chat
-
e-mail
-
website
-
user generated content
-
blogs
-
mobile
-
phone calls
-
mobile app
-
offline
-
promotions
-
video
-
social media
-
display advertisement
-
point of sale
-
on premises
-
Slack
-
omnichannel
-
newsletter
-
support groups
-
games
-
text SMS
-
trade shows
-
Facebook
-
review sites
-
events
-
mass media
-
Instagram
-
eBay
-
Twitter
-
coupons
-
Facebook at work
-
channel partners
-
radio
-
Skype
-
Netflix
-
out of home
-
billboards
-
Snapchat
-
Whatsapp
-
Amazon
- See 37 more
-
chat
-
e-mail
-
website
-
user generated content
-
blogs
-
mobile
-
phone calls
-
mobile app
-
offline
-
promotions
-
video
-
social media
-
display advertisement
-
point of sale
-
on premises
-
Slack
-
omnichannel
-
newsletter
-
support groups
-
games
-
text SMS
-
trade shows
-
Facebook
-
review sites
-
events
-
mass media
-
Instagram
-
eBay
-
Twitter
-
coupons
-
Facebook at work
-
channel partners
-
radio
-
Skype
-
Netflix
-
out of home
-
billboards
-
Snapchat
-
Whatsapp
-
Amazon
- See 37 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
