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Smartlook vs Pendo: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Smartlook vs. Pendo is based on a specific set of business needs and context. The comparison uses 8150 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Smartlook and Pendo

Smartlook, Pendo, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.

Pendo focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.

"We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. " - Radek Novak

"One of the things we used Pendo for was to target those users who weren’t adding “retail jobs” [a core feature of the dispatch product] and then try to increase it by calling out certain buttons. Just this past year, we were able to increase the usa...ge of this feature by 25%. " - Sam Robinson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Smartlook

Focus area

Software Failure Risk

  • medium

logo Pendo

Focus area

Pendo is better than Smartlook for

Software Failure Risk

  • medium

About

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

Pendo | Understand and Guide Your Users

Age

2016

2013

Financials

SERIES A

SERIES F

Business Need

Total Processes
(we found evidences for)

55

82

Total Goals
(we found evidences for)

11

15

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


training & onboarding


helpdesk management


products & pricelist management


rating and review management


content management

searching for content


campaign management


contact list management


social media management

social media analytics


sales document management

proposal & quote management

contract management





workflow management




generation of new leads


trade show marketing


communication management

sending & publishing communications


conversion management



customer feedback management


lead qualification

lead qualification: behavioural



courses & assessment

track learning progress



lifetime value management



competitive intelligence



sales review & feedback




segmentation and targeting



identify target customers


customise loyalty program


loyalty management

identify target customers

customise loyalty program




knowledge management



category management



account management


usage based segmentation


advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve navigation

  • Reduce bounce

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 8 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Build brand awareness

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • Improve efficiency

  • Improve visibility

  • See 12 more

Top Channels

Channels Used

  • e-mail

  • website

  • promotions

  • user generated content

  • mobile

  • blogs

  • phone calls

  • offline

  • mobile app

  • trade shows

  • video

  • display advertisement

  • games

  • social media

  • on premises

  • chat

  • review sites

  • Amazon

  • Slack

  • text SMS

  • point of sale

  • events

  • print media

  • magazine

  • newsletter

  • causes and charity

  • See 23 more
  • e-mail

  • website

  • promotions

  • user generated content

  • mobile

  • blogs

  • phone calls

  • offline

  • mobile app

  • trade shows

  • video

  • display advertisement

  • games

  • social media

  • on premises

  • chat

  • review sites

  • Amazon

  • Slack

  • text SMS

  • point of sale

  • events

  • print media

  • magazine

  • newsletter

  • causes and charity

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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Business Setting