Comparison Summary
Introducing Smartlook and Userlike
Smartlook, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization, whereas Userlike, Olark, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.
Userlike focuses on Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.
"Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. " - Michal Baturko Olbert
"I was surprised by the high frequency of chats and by how the customers using it got right to the point. " - Florian Störk
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Smartlook: Free Session Replay Tool with Web, Mobile, & App ...
Userlike | Live chat software to help your business win and nurture customers across messaging channels.
Age
2016
2011
Financials
SERIES A
SEED
Business Need
Total Processes
(we found evidences for)
55
57
Total Goals
(we found evidences for)
11
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Launch new products
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Improve efficiency
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Improve digital and social presence
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Improve navigation
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Reduce bounce
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Improve internal communications
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Enter new markets internationally or locally
- See 8 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Establish thought leadership
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Improve digital and social presence
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Improve brand engagement
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Improve consistency
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Scale best practices
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Build brand awareness
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Improve ROI
- See 8 more
Top Channels
Channels Used
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chat
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website
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offline
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e-mail
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mobile
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phone calls
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on premises
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social media
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promotions
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Facebook
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trade shows
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Slack
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text SMS
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coupons
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mobile app
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video
-
user generated content
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blogs
-
games
- See 16 more
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chat
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website
-
offline
-
e-mail
-
mobile
-
phone calls
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on premises
-
social media
-
promotions
-
Facebook
-
trade shows
-
Slack
-
text SMS
-
coupons
-
mobile app
-
video
-
user generated content
-
blogs
-
games
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
