Userlike Overview

Userlike facilitates direct customer interaction via website chat and messaging apps, including WhatsApp. Businesses leverage Userlike to maintain continuous communication with customers, enhancing service accessibility. The platform integrates chatbots and AI automation, streamlining customer support and lead generation. Userlike's compliance with GDPR ensures data protection, a critical factor for businesses handling sensitive information. Over 20,000 companies utilize Userlike daily, reflecting its reliability and effectiveness in real-world applications. A notable feature is its ability to transform customer experiences through AI-powered automation, which simplifies routine inquiries and allows teams to focus on complex issues.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Userlike.

Other use cases:

  • White Labeling
  • Customer Feedback Management
  • Lead Qualification: Technographic
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Training & Onboarding
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userlike.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Consistency
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
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Userlike Use-Cases and Business Priorities: Customer Satisfaction Data

Userlike works with different mediums / channels such as Chat. Website. and Offline.

Userlike's features include Widgets, Dashboard, Personalization, etc. and Userlike support capabilities include Phone Support, Email Support, Chat Support, etc. also Userlike analytics capabilities include Analytics, and Custom Reports.

Reviews

"I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation." - Jewish Forum for Democracy and against anti-Semitism

Userlike, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.

Popular Business Setting

for Userlike

Top Industries

  • Internet
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Userlike is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Userlike Use Cases

Why is Userlike the best choice for Engagement Management?

What Are the key features of Userlike for Helpdesk Management?

How does Userlike facilitate Contact List Management?

How can Userlike optimize your White Labeling Workflow?

How can Userlike enhance your Customer Feedback Management process?

40+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userlike testimonial

Jewish Forum for Democracy and against anti-Semitism
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism
Userlike testimonial

Volker Krumrey

Villeroy & Boch
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey
Userlike testimonial

Alexander Proske

Statista
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
CUSTOMERS TESTIMONIALS
Userlike testimonial

Jewish Forum for Democracy and against anti-Semitism
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism
Userlike testimonial

Volker Krumrey

Villeroy & Boch
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey
Userlike testimonial

Alexander Proske

Statista
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske

Case Studies

CASE STUDY WITT WEIDEN

Userlike helped WITT WEIDEN move from phone, email, and fax to live chat support. The company wanted to reach younger customers and improve service for their older base. Userlike offered easy integra...tion, customizability, and strong data privacy. Support reps quickly adapted and now enjoy more informal, fast customer interactions. Almost all customer ratings are 5 stars, with feedback praising the quick and friendly service.

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Non-Profit Organization Management

CASE STUDY Jewish Forum for Democracy and against anti-Semitism (JFDA)

Userlike live chat helped the Jewish Forum for Democracy and against anti-Semitism (JFDA) support young people reporting anti-Semitic incidents. The team needed a secure, anonymous, and easy-to-use c...ontact channel. Userlike met strict data privacy needs and allowed chat customization. The chat enabled instant, direct responses and built trust with users. JFDA values Userlike for its data security, archivability, and customization features.

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CASE STUDY Statista

Userlike helped Statista improve customer support. Before 2015, Statista used phone, fax, email, and forms. With Userlike live chat, customer wait times dropped from hours to minutes. The team handle...d at least 25% more support requests each day. Statista also used live chat to upsell, with 10% of chat inquiries leading to high-end product purchases. Users became happier and the service team worked more efficiently.

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Education

CASE STUDY Frankfurt School of Finance & Management

Userlike live chat helped Frankfurt School of Finance & Management improve student support and increase enrollment rates. The school needed a fast, easy way to answer student questions online. Userli...ke was quick to set up, taking less than a month from start to finish. Students used the chat for quick questions, especially international students who found it easier than phone calls. The school staffed the chat with 25 operators and used chat data to plan for future chatbot projects.

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Banking

CASE STUDY Volksbank Lahr

Userlike helped Volksbank Lahr connect with customers online. The bank needed a fast, easy way to answer questions and handle urgent issues like stolen credit cards. Userlike's live chat was simple t...o set up and use, meeting strict data privacy needs. Staff quickly learned the tool, and customers used chat often for quick help. Customer satisfaction improved after adding Userlike. Live chat became a key advantage for the bank.

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CASE STUDY Villeroy & Boch

Userlike live chat helped Villeroy & Boch improve customer support for their Online Bathroom Planner. The company wanted a fast and easy way to answer technical questions from customers. They chose U...serlike for its easy integration and modern technology. Customers liked the direct communication and quick help. The service team adapted to the new channel and now prioritizes chat for support.

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Video

What is Userlike?

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Frequently Asked Questions(FAQ)

for Userlike

What is Userlike?

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

What is Userlike used for?

Userlike is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Userlike?

Widgets, Dashboard and Personalization are some of the top features of Userlike.

Who uses Userlike?

Userlike is used by Internet, Information Technology And Services and Education among other industries.

What are Userlike alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Userlike.

Where is Userlike located?

Userlike is headquartered at Cologne / Germany.
lightning

Peers used Userlike for engagement management and helpdesk management

Userlike Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)

Software Failure Risk Guidance

?

for Userlike

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlike

Userlike UG. Profile

Company Name

Userlike UG.

Company Website

https://www.userlike.com/en/

Year Founded

2011

HQ Location

Cologne / Germany

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED