Userlike: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Userlike
Brand: Userlike
Rating: 4.56 (3381 reviews)

4.56 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3381)

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Userlike Overview

Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Userlike.

Other use cases:

White Labeling
Customer Feedback Management
Lead Qualification: Technographic
Sending & Publishing Communications
Generation Of New Leads
Training & Onboarding
Social Media Analytics

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userlike.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Establish Thought Leadership
Improve Digital And Social Presence
Improve Brand Engagement
Improve Consistency
Scale Best Practices
Build Brand Awareness
Improve ROI

See all business priorities See less business priorities

Userlike Use-Cases and Business Priorities: Customer Satisfaction Data

Userlike works with different mediums / channels such as Chat, Website, and Offline,

Userlike's features include Widgets, Dashboard, Personalization, etc.

Reviews

"Extremely fast and convenient – implementing Userlike was a real success story." - Florian Fürst

Userlike, Olark, SnapEngage, LiveHelpNow, Genesys Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Userlike

Top Industries

Internet
Information Technology and Services
Education

Popular in

Small Business
Mid Market
Enterprise

Userlike is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Userlike Use Cases

Why is Userlike the best choice for Engagement Management?

The system enhances customer engagement through direct interaction. It provides a fast and efficient means of connecting with customers. The system is limited in its ability to integrate with other platforms.

"...All my questions were answered very fast and very detailed, so I never had follow up questions. . ...." Peer review by Verified Reviewer, Marketing and Advertising

Read Reviews

How can Userlike optimize your Helpdesk Management Workflow?

Userlike provides a comprehensive helpdesk management solution that integrates with other support platforms and offers in-depth analytics on team performance and web traffic. The platform allows for automated interactions with customers through its chat bot and provides easy payment options. Userlike's mobile app functionality is limited, preventing remote team members from communicating with website visitors.

"...Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat. ...." Peer review by Lars H., Head of Digital, Print & Branding, Non-Profit Organization Management

Read Reviews

How does Userlike facilitate Contact List Management?

Userlike enables efficient contact list management through its easy-to-use interface. The platform facilitates immediate and direct communication with clients, simplifying interactions. However, it currently lacks search functionality for past customer correspondences.

"...That it enables the contact between the customers and us...." Peer review by Walter Schleschitz

Read Reviews

What benefits does Userlike offer for White Labeling?

How can Userlike optimize your Customer Feedback Management Workflow?

40+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Florian Fürst Frankfurt School	Extremely fast and convenient – implementing Userlike was a real success story. Testimonial By Florian Fürst
Alexander Proske Statista	Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
Christian Minks e-Regio	We’re not the biggest player on the market, but personal contact sets us apart from our competitors. Testimonial By Christian Minks

CUSTOMERS	TESTIMONIALS
Florian Fürst Frankfurt School	Extremely fast and convenient – implementing Userlike was a real success story. Testimonial By Florian Fürst
Alexander Proske Statista	Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
Christian Minks e-Regio	We’re not the biggest player on the market, but personal contact sets us apart from our competitors. Testimonial By Christian Minks

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
WITT WEIDEN Internet	Internet	Case Study WITT WEIDEN Find out how WITT WEIDEN started looking for new communication channels to reinforce their service team. Read More
e-regio Utilities	Utilities	Case Study e-regio Learn How Userlike helps e-regio increase their online business Read More
Frankfurt School of Finance & Management Education	Education	Case Study Frankfurt School of Finance & Management Find how Userlike helps Frankfurt School for recruiting new students and harness the potential adding live chat. Read More

Video

What is Userlike?

Frequently Asked Questions(FAQ)

for Userlike

What is Userlike?

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

What is Userlike used for?

Userlike is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Userlike?

Widgets, Dashboard and Personalization are some of the top features of Userlike.

Who uses Userlike?

Userlike is used by Internet, Information Technology And Services and Education among other industries.

What are Userlike alternatives?

Olark, SnapEngage, LiveHelpNow and Genesys Live Chat are popular alternatives for Userlike.

Where is Userlike located?

Userlike is headquartered at Cologne / Germany.

Peers used Userlike for engagement management and helpdesk management

Userlike Competitors

More Userlike Alternatives...

Userlike Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.50/5 ★ Read Reviews (4)
Analytics	4.15/5 ★ Read Reviews (70)
Custom Reports	4.12/5 ★ Read Reviews (441)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.50/5 ★ Read Reviews (4)
Analytics	4.15/5 ★ Read Reviews (70)
Custom Reports	4.12/5 ★ Read Reviews (441)

Userlike Integrations

Userlike integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.44/5 ★

Read Reviews (111)

Data Export

3.39/5 ★

Read Reviews (116)

Software Failure Risk Guidance

for Userlike

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlike

Userlike Profile

Company Name

Userlike

Company Website

https://www.userlike.com/en/

Year Founded

2011

HQ Location

Cologne / Germany

Employees

11-50

Social

Financials

SEED

Userlike: Use-Cases, Insights and Reviews | 2024 Cuspera

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Failure Risk for Userlike ?

Userlike Overview

Use Cases

Business Priorities

Userlike Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Userlike Use Cases

Why is Userlike the best choice for Engagement Management?

How can Userlike optimize your Helpdesk Management Workflow?

How does Userlike facilitate Contact List Management?

What benefits does Userlike offer for White Labeling?

How can Userlike optimize your Customer Feedback Management Workflow?

40+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study WITT WEIDEN

Case Study e-regio

Case Study Frankfurt School of Finance & Management

Video

What is Userlike?

Frequently Asked Questions(FAQ)

What is Userlike?

What is Userlike used for?

What are the top features of Userlike?

Who uses Userlike?

What are Userlike alternatives?

Where is Userlike located?

Peers used Userlike for engagement management and helpdesk management

Userlike Competitors

Userlike Features

Userlike Integrations

Cognigy.AI

Pipedrive

Help Scout

Slack

Software Failure Risk Guidance

Userlike Profile

Get a personalised risk report for Userlike

Connect to vendor request

Request Custom Quote