Userlike Overview

Userlike facilitates direct customer interaction via website chat and messaging apps, including WhatsApp. Businesses leverage Userlike to maintain continuous communication with customers, enhancing service accessibility. The platform integrates chatbots and AI automation, streamlining customer support and lead generation. Userlike's compliance with GDPR ensures data protection, a critical factor for businesses handling sensitive information. Over 20,000 companies utilize Userlike daily, reflecting its reliability and effectiveness in real-world applications. A notable feature is its ability to transform customer experiences through AI-powered automation, which simplifies routine inquiries and allows teams to focus on complex issues.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Userlike.

Other use cases:

  • White Labeling
  • Customer Feedback Management
  • Lead Qualification: Technographic
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Training & Onboarding
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userlike.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Consistency
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Userlike Use-Cases and Business Priorities: Customer Satisfaction Data

Userlike works with different mediums / channels such as Chat. Website. and Offline.

Userlike's features include Widgets, Dashboard, Personalization, etc. and Userlike support capabilities include Phone Support, Email Support, Chat Support, etc. also Userlike analytics capabilities include Analytics, and Custom Reports.

Reviews

"Through live chat we can help customers quickly and personally. We want all our customers to benefit from that." - Christoph Münch

Userlike, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.

Popular Business Setting

for Userlike

Top Industries

  • Internet
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Userlike is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Userlike Use Cases

What makes Userlike ideal for Engagement Management?

How efficiently Does Userlike manage your Helpdesk Management?

Why is Userlike the best choice for Contact List Management?

How efficiently Does Userlike manage your White Labeling?

How does Userlike address your Customer Feedback Management Challenges?

40+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userlike testimonial

Christoph Münch

WITT WEIDEN
Through live chat we can help customers quickly and personally. We want all our customers to benefit from that. Testimonial By Christoph Münch
Userlike testimonial

Florian Störk

VolksBank
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk
Userlike testimonial

Bastian Dahm

Trusted Shops
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors. Testimonial By Bastian Dahm
CUSTOMERS TESTIMONIALS
Userlike testimonial

Christoph Münch

WITT WEIDEN
Through live chat we can help customers quickly and personally. We want all our customers to benefit from that. Testimonial By Christoph Münch
Userlike testimonial

Florian Störk

VolksBank
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk
Userlike testimonial

Bastian Dahm

Trusted Shops
Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors. Testimonial By Bastian Dahm

Case Studies

Apparel & Fashion

CASE STUDY WITT WEIDEN

WITT WEIDEN wanted to reach younger customers and improve support for their older customers. They used Userlike live chat to add a new way for customers to contact them. The setup was easy and did no...t need help from IT. Support staff liked the new chat after using it for a few months. Most customer feedback is very positive, with many 5-star ratings. WITT WEIDEN plans to expand live chat to more shops.

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Utilities

CASE STUDY e-regio

e-regio wanted to improve their customer communication as their online business grew. They chose Userlike live chat to make it easier for customers to reach them. The team was worried at first about ...handling chat demands, but Userlike's support helped them adjust settings and feel confident. Customers like the chat and say it feels modern. e-regio uses proactive chat and gets positive feedback from web visitors.

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Banking

CASE STUDY Volksbank Lahr

Volksbank Lahr wanted to improve their online customer service. Customers had to wait in line for help, even for simple questions. They chose Userlike for its easy setup, fair price, and good support.... After adding Userlike live chat, customers quickly started using it and were more satisfied. Staff found the tool easy to use. The bank now plans to expand chat to more departments.

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Education

CASE STUDY Frankfurt School of Finance & Management

Frankfurt School wanted to help students choose the right study program and increase enrollment. They needed a fast and easy way to talk to students online. They chose Userlike live chat for its quic...k setup and easy customization. Students used the chat right away, mostly for short questions. The school quickly grew their chat team to 25 operators. Students liked getting fast answers, and the chat helped international students feel comfortable. The school now uses chat to learn what students ask and plans to use this for a future chatbot.

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CASE STUDY Statista

Statista wanted to improve how they helped their customers. Before 2015, they used phone, fax, email, and a web form. They chose Userlike live chat to answer questions faster. After using Userlike, c...ustomer wait times dropped from hours to minutes. They could answer at least 25% more support requests each day. Live chat also helped them sell more high-end products.

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CASE STUDY Villeroy & Boch

Villeroy & Boch wanted to give their customers faster and easier support. They already had phone and email help, but many people had technical questions when planning bathrooms online. They chose Use...rlike live chat for its easy setup and modern features. Customers liked the chat because it was simple and direct. The support team also found it helpful after getting used to it. Now, live chat is their main way to help customers.

Read more →

Video

What is Userlike?

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Frequently Asked Questions(FAQ)

for Userlike

What is Userlike?

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

What is Userlike used for?

Userlike is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Userlike?

Widgets, Dashboard and Personalization are some of the top features of Userlike.

Who uses Userlike?

Userlike is used by Internet, Information Technology And Services and Education among other industries.

What are Userlike alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Userlike.

Where is Userlike located?

Userlike is headquartered at Cologne / Germany.
lightning

Peers used Userlike for engagement management and helpdesk management

Userlike Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)

Software Failure Risk Guidance

?

for Userlike

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlike

Userlike UG. Profile

Company Name

Userlike UG.

Company Website

https://www.userlike.com/en/

Year Founded

2011

HQ Location

Cologne / Germany

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED