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Smartlook vs UserZoom UX Insights Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Smartlook vs. UserZoom UX Insights Platform is based on a specific set of business needs and context. The comparison uses 5002 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Smartlook and UserZoom UX Insights Platform

Smartlook, UserZoom UX Insights Platform, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.

UserZoom UX Insights Platform focuses on Competitive Intelligence, Helpdesk Management with Phone Calls, Market Research, Customer Feedback Management, etc.

"We’d probably do a new layout, move elements around, try to put everything into one column and add or remove form fields. " - Radek Novak

"UserZoom's capability to conduct research at scale, and the quick turnaround of this feedback has been a key factor in helping us to launch our new Ryanair website. " - Mark Kelly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Smartlook

Focus area

Smartlook is better than UserZoom UX Insights Platform for

Software Failure Risk

  • medium

logo UserZoom UX Insights Platform

Focus area

UserZoom UX Insights Platform is better than Smartlook for

Software Failure Risk

  • low

About

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

UserZoom | User Experience Research and User Testing Platform

Age

2016

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

48

Total Goals
(we found evidences for)

11

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


training & onboarding


helpdesk management


products & pricelist management


rating and review management


content management

searching for content


campaign management


contact list management


social media management

social media analytics


sales document management

proposal & quote management

contract management





workflow management




generation of new leads


trade show marketing


communication management

sending & publishing communications


conversion management



customer feedback management


lead qualification

lead qualification: behavioural



courses & assessment

track learning progress



competitive intelligence


identify target customers


loyalty management

identify target customers


international marketing



influencer management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve navigation

  • Reduce bounce

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 8 more
  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Launch new products

  • Improve navigation

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Improve internal communications

  • Grow market share

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • website

  • mobile

  • social media

  • review sites

  • Amazon

  • video

  • chat

  • e-mail

  • user generated content

  • blogs

  • mobile app

  • display advertisement

  • offline

  • point of sale

  • print media

  • newspaper

  • promotions

  • Slack

  • See 16 more
  • phone calls

  • website

  • mobile

  • social media

  • review sites

  • Amazon

  • video

  • chat

  • e-mail

  • user generated content

  • blogs

  • mobile app

  • display advertisement

  • offline

  • point of sale

  • print media

  • newspaper

  • promotions

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting