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Smartlook vs WalkMe Digital Adoption Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Smartlook vs. WalkMe Digital Adoption Platform is based on a specific set of business needs and context. The comparison uses 7326 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Smartlook and WalkMe Digital Adoption Platform

Smartlook, WalkMe Digital Adoption Platform, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.

WalkMe Digital Adoption Platform focuses on Engagement Management, Training & Onboarding, Helpdesk Management, Workflow Management, etc.

"Instinct can be useful. But only as initial hunch about what’s happening. That doesn’t mean we’ll start fixing things right away as our first guess might be wrong. " - Michal Baturko Olbert

"We have many new and exciting key projects coming soon that we wouldn’t be able to do without WalkMe’s offerings and incredible Service Team. I am pleased with the partnership we have with WalkMe and looking forward to unlocking even more opportunit...ies through WalkMe’s features and analytics in the future. " - Matt Kenney

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Smartlook

Focus area

Software Failure Risk

  • medium

logo WalkMe Digital Adoption Platform

Focus area

WalkMe Digital Adoption Platform is better than Smartlook for

Software Failure Risk

  • low

About

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

WalkMe‚ - Digital Adoption Platform

Age

2016

2011

Financials

SERIES A

SERIES G

Business Need

Total Processes
(we found evidences for)

55

77

Total Goals
(we found evidences for)

11

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


training & onboarding



products & pricelist management


rating and review management


searching for content


campaign management


contact list management


social media management

social media analytics


sales document management

proposal & quote management

contract management





workflow management




generation of new leads


trade show marketing


communication management

sending & publishing communications


conversion management



customer feedback management


lead qualification

lead qualification: behavioural



courses & assessment

track learning progress



lifetime value management


competitive intelligence


relationship management


performance management




creating knowledge base


knowledge management

creating knowledge base




conference call management



sales call management


category management




customise loyalty program


loyalty management

customise loyalty program


account management



community building



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve navigation

  • Reduce bounce

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enter new markets internationally or locally

  • Improve internal communications

  • Establish thought leadership

  • Improve navigation

  • Shorten ramp up time

  • Improve digital and social presence

  • Improve consistency

  • Increase customer life time value

  • Improve efficiency

  • Improve stakeholder relations

  • See 14 more

Top Channels

Channels Used

  • mobile

  • website

  • mobile app

  • phone calls

  • video

  • promotions

  • user generated content

  • blogs

  • offline

  • e-mail

  • social media

  • games

  • chat

  • LinkedIn

  • events

  • trade shows

  • on premises

  • point of sale

  • out of home

  • billboards

  • display advertisement

  • causes and charity

  • review sites

  • Glassdoor

  • See 21 more
  • mobile

  • website

  • mobile app

  • phone calls

  • video

  • promotions

  • user generated content

  • blogs

  • offline

  • e-mail

  • social media

  • games

  • chat

  • LinkedIn

  • events

  • trade shows

  • on premises

  • point of sale

  • out of home

  • billboards

  • display advertisement

  • causes and charity

  • review sites

  • Glassdoor

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting