Overview: SmartSurvey and CustomerCount as Customer Feedback Management Category solutions.
SmartSurvey excels in Government and Transportation sectors with features like custom reporting and robust support, making it suitable for mid-sized to large enterprises focused on customer feedback and brand engagement. CustomerCount, favored by hospitality and marketing industries, offers stronger alignment with small to mid-market businesses, primarily due to its capabilities in conversational surveys and stakeholder engagement.
SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.
CustomerCount: CustomerCount is a flexible online customer feedback management system providing intuitive real-time reporting and fast turnaround on updates. Key features include survey design, real-time alerts, CRM integration, and text analytics.
SmartSurvey and CustomerCount: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SmartSurvey facilitates collecting feedback and measuring customer satisfaction, with a strong focus on social media management and communication tactics tailored to mid to large enterprises. read more →
CustomerCount supports engaging conversational surveys and feedback collection, emphasizing loyalty management and advertisement, which suits smaller businesses. read more →
Business Goals
SmartSurvey assists in improving customer satisfaction and building brand awareness, supporting enterprises aiming to scale and increase sales through expansive survey and feedback tools. read more →
CustomerCount aims to enhance customer satisfaction while improving stakeholder relations, aligning with businesses focused on refining product experiences and communication. read more →
Core Features
Core features like comprehensive analytics, custom reports, and data integration set SmartSurvey apart, ensuring easy adaptability for varied enterprise needs. read more →
CustomerCount features simpler analytics and reports, highlighting AI enhancements that cater to businesses prioritizing automation and data-driven insights. read more →
Vendor Support
SmartSurvey provides extensive 24/7 support and multiple contact options, ideal for enterprises requiring consistent and robust service levels. read more →
CustomerCount offers limited 24/7 support, which suits businesses needing straightforward assistance without extensive engagement. read more →
Segments and Industries
Predominantly used by government and transportation sectors, SmartSurvey caters to mid-market to large enterprises. read more →
CustomerCount primarily serves hospitality and marketing industries, appealing to mid-market businesses looking for targeted feedback management. read more →
Operational Alignment
SmartSurvey integrates effectively into operations of larger enterprises with its comprehensive features and support, suitable for scaled environments. read more →
CustomerCount fits well within smaller operational scales with its focus on straightforward feedback collection and management tools. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for SmartSurvey and CustomerCount
What makes SmartSurvey and CustomerCount ideal for Collecting Feedback?
What Are the key features of SmartSurvey and CustomerCount for Engaging Conversational Surveys?
SmartSurvey in Action: Unique Use Cases
How efficiently Does SmartSurvey manage your Communication Management?
What Are the key features of SmartSurvey for Market Research?
Alternatives
News
Latest CustomerCount News
Mobius VP Announces Technology Partnership with Metabrands
Mobius VP announces a technology partnership with Metabrands, focusing on online customer feedback tools and solutions like survey design, CRM integration, and text analytics.
How does SmartSurvey and CustomerCount address your Social Media Management Challenges?