Overview: SmartSurvey and Feedier as Customer Feedback Management Category solutions.

SmartSurvey and Feedier offer robust solutions for customer feedback management, addressing distinct needs across various industries. SmartSurvey excels in customer satisfaction and government sectors, with strong mid-market and enterprise alignment. Feedier has a presence in marketing and advertising. Its features meet large enterprise needs with strong support. Their capabilities cater to different operational scales and objectives, making each suitable for specific business landscapes.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Feedier: Feedier is an AI-driven Customer Intelligence platform. It elevates digital transformation with its intuitive design.

SmartSurvey and Feedier: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmartSurvey's capabilities revolve around collecting feedback and creating engaging conversational surveys, which align with many organizations' operational needs by focusing on customer satisfaction and engagement. read more →

Feedier focuses on feedback collection and engaging conversational surveys, catering to large enterprises where loyalty management and communication are key. read more →

Business Goals

SmartSurvey is tailored towards goals like improving customer satisfaction and building brand awareness, aiding organizations in strategic customer relationship enhancements. read more →

Feedier serves to improve customer satisfaction and build market presence, which is beneficial for businesses aiming to grow market share and brand engagement. read more →

Core Features

SmartSurvey offers standout features like custom reports and data import, addressing the needs of enterprises with requirements for comprehensive analytics and data handling. read more →

Feedier features AI-powered tools and custom reports, making it ideal for companies needing detailed data insights and easy migration. read more →

Vendor Support

SmartSurvey provides 24/7 support, email support, and phone support, reflecting customer preferences for comprehensive support options crucial for operational reliability. read more →

Feedier offers 24/7 support and limited phone support, showing a focus on large companies requiring constant, reliable support. read more →

Segments and Industries

SmartSurvey finds application mainly in government, transportation, and education, being suited for mid-market to large enterprises. read more →

Feedier is popular in marketing and advertising, as well as computer software, serving large enterprises primarily. read more →

Operational Alignment

SmartSurvey fits into the operational workflows of mid-sized and large enterprises, catering to complex environments requiring robust feedback systems. read more →

Feedier aligns with large enterprises where feedback and engagement processes are intricate, fitting markets focused on growth and engagement strategies. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SmartSurvey and Feedier

Why is SmartSurvey and Feedier the best choice for Collecting Feedback?

Smartsurvey and Feedier both enable businesses to collect feedback from customers. Smartsurvey provides a wide range of question types, making it suitable for gathering detailed customer insights. Feedier emphasizes rewards and engagement, allowing businesses to incentivize customer participation. While both tools facilitate feedback collection, Feedier offers more advanced features for customized surveys and analytics, while Smartsurvey may be more user-friendly for simpler surveys. However, Feedier's limitations include potential issues with downloadable surveys and formatting.

"...It is perfect to gain opinions on the journalism story that I am writing, but I can see it being super useful for business owners or administrators looking for feedback from customers/clients on services and products...." Peer review by Autumn F, Circulation Desk Assistant, Marketing and Advertising

"...Software allows you to easily generate beautiful and rewarding feedback surveys...." Peer review by Verified Reviewer, Professional Training & Coaching

What solutions does SmartSurvey and Feedier provide for Engaging Conversational Surveys?

Smartsurvey and Feedier are both survey tools that aim to increase engagement. Smartsurvey focuses on using various communication channels like email, SMS, and social media to distribute surveys and automate follow-up actions. Feedier, on the other hand, emphasizes incentivizing feedback and gamifying the survey experience by offering rewards for customer participation. Both tools offer the ability to personalize and customize surveys, but Feedier stands out with its unique approach of integrating reward mechanisms for increased user interaction. A limitation of both tools is their reliance on user participation, which can be impacted by factors such as user interest and time constraints.

"...As a small school wanting to engage both our parents/carers and children we needed a survey tool that was simple to use and easy to analyse results from and SmartSurvey delivered this...." Peer review by Phill Weaver

"...Feedier allows us to add new incentivized steps to our funnels to collect feedback and data we can use to get to know our audience better, remarket to them more effectively, and build more engagement and loyalty from the get go. ...." Peer review by Verified Reviewer, Marketing and Advertising

How efficiently Does SmartSurvey and Feedier manage your Communication Management?

Smartsurvey and Feedier both allow users to send surveys via email and SMS. Smartsurvey offers a wider range of distribution channels, including offline surveys and social media integration. Feedier focuses on integrating with other applications, such as Livestorm and Zapier, to automate feedback collection and communication.

"...Good interface with attractive options for survey Very easy to set up and publish Give good information of analysis with good range of display and presentation options...." Peer review by Paul Mulligan, Education

"...Businesses can send out personalized emails to contact lists, or custom texts to phone numbers worldwide which can be imported into Feedier or inserted manually...." Peer review