Comparison Summary
This comparison report of SmartSurvey vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 4196 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and Intouch survey
SmartSurvey, Intouch survey, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
"SmartSurvey has provided us with a high functionality, GDPR compliant survey tool. The excellent service, together with the ease of use and access, topped by its cost effectiveness, make SmartSurvey a real business must. " - Fernando
"The Intouch platform helps us take measurable actions that allow us to better achieve business goals. " - Parker's Kitchen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to create online surveys and forms
Feedback Collection Software to collect customer feedback to drive improvements
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
62
23
Total Goals
(we found evidences for)
14
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Build brand awareness
-
Acquire customers
-
Improve efficiency
-
Scale best practices
-
Increase sales & revenue
-
Improve internal communications
-
Grow market share
-
Improve brand engagement
-
Improve stakeholder relations
-
Improve ROI
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Launch new products
- See 11 more
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Increase average basket value
-
Improve efficiency
-
Build brand awareness
-
Improve digital and social presence
-
Improve ROI
-
Launch new products
- See 7 more
Top Channels
Channels Used
-
mobile
-
social media
-
phone calls
-
offline
-
on premises
-
promotions
-
point of sale
-
mobile app
- See 5 more
-
mobile
-
social media
-
phone calls
-
offline
-
on premises
-
promotions
-
point of sale
-
mobile app
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
