SmartSurvey vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for Listen360 Customer Engagement Platform medium

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Comparison Summary

This comparison report of SmartSurvey vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 10144 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Listen360 Customer Engagement Platform

SmartSurvey, Listen360 Customer Engagement Platform, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

SmartSurvey

Focus area

SmartSurvey is better than Listen360 Customer Engagement Platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than SmartSurvey for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

SmartSurvey

4.6

Listen360 Customer Engagement Platform

4.7

About

Feedback Management Tool to create online surveys and forms

Customer feedback tool to make products and services more meaningful to the customers you serve.

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (263)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (11)

measuring net promoter score

Read Reviews (56)

Read Reviews (37)

engagement management

Read Reviews (129)

Read Reviews (258)

engaging and following up

Read Reviews (115)

Read Reviews (221)

communication management

Read Reviews (44)

Read Reviews (103)

sending & publishing communications

Read Reviews (39)

Read Reviews (102)

tracking & monitoring communications

market research

white labeling

contact list management

Read Reviews (26)

Read Reviews (13)

helpdesk management

collaboration

lead engagement

content management

Read Reviews (11)

Read Reviews (3)

workflow management

Read Reviews (9)

Read Reviews (0)

competitive intelligence

Read Reviews (8)

Read Reviews (43)

knowledge management

Read Reviews (8)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (12)

customise loyalty program

Read Reviews (5)

Read Reviews (12)

sales document management

Read Reviews (7)

Read Reviews (109)

proposal & quote management

contract management

training & onboarding

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (12)

generation of new leads

Read Reviews (5)

Read Reviews (11)

motivation management

market survey

online polls

product marketing

Read Reviews (2)

Read Reviews (24)

lead qualification

Read Reviews (2)

Read Reviews (3)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

sales review & feedback

advertisement

relationship management

call recording

sales call management

call recording

partner marketing

Read Reviews (0)

Read Reviews (21)

billing and invoice management

direct marketing

merger and acquisition

Read Reviews (0)

Read Reviews (16)

payment management

coaching

PEST Analysis

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Build brand awareness
Acquire customers
Improve efficiency
Scale best practices
Increase sales & revenue
Improve internal communications
Grow market share
Improve brand engagement
Improve stakeholder relations
Improve ROI
Improve digital and social presence
Enter new markets internationally or locally
Launch new products
See 11 more

Enhance customer relationships
Improve efficiency
Acquire customers
Manage risk
Improve digital and social presence
Enter new markets internationally or locally
Improve consistency
Build brand awareness
Scale best practices
Increase sales & revenue
Improve brand engagement
Improve internal communications
See 9 more

Top Channels

Channels Used

phone calls
website
e-mail
chat
social media
user generated content
blogs
offline
point of sale
on premises
promotions
Facebook
mass media
radio
Facebook page
games
review sites
video
Twitter
Yelp
events
trade shows
LinkedIn
See 20 more

phone calls
website
e-mail
chat
social media
user generated content
blogs
offline
point of sale
on premises
promotions
Facebook
mass media
radio
Facebook page
games
review sites
video
Twitter
Yelp
events
trade shows
LinkedIn
See 20 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

SmartSurvey vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of SmartSurvey vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 10144 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Listen360 Customer Engagement Platform

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

SmartSurvey

Focus area

SmartSurvey is better than Listen360 Customer Engagement Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than SmartSurvey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for SmartSurvey

Get a personalised risk report for Listen360 Customer Engagement Platform

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.