Comparison Summary
This comparison report of SmartSurvey vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 4923 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and Medallia Agent Connect
SmartSurvey, Medallia Agent Connect, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"We needed to work smarter and cut down on the time taken to do administrative tasks. I was aware of how powerful online surveys could be and believed using them could provide the solution we needed. " - Hayley
"When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. " - Stefanie Wimp
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than SmartSurvey for
Software Failure Risk
About
Feedback Management Tool to create online surveys and forms
Empower your customer service teams from anywhere
Age
2001
Financials
PRIVATE
SERIES F
Business Need
Total Processes
(we found evidences for)
62
35
Total Goals
(we found evidences for)
14
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Build brand awareness
-
Acquire customers
-
Improve efficiency
-
Scale best practices
-
Increase sales & revenue
-
Improve internal communications
-
Grow market share
-
Improve brand engagement
-
Improve stakeholder relations
-
Improve ROI
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Launch new products
- See 11 more
-
Enhance customer relationships
-
Improve efficiency
-
Acquire customers
-
Build brand awareness
-
Improve ROI
-
Launch new products
-
Scale best practices
-
Improve brand engagement
-
Improve consistency
-
Improve visibility
-
Increase sales & revenue
-
Establish thought leadership
-
Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
-
phone calls
-
promotions
-
chat
-
e-mail
-
games
-
website
-
offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
-
phone calls
-
promotions
-
chat
-
e-mail
-
games
-
website
-
offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
