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SmartSurvey vs Retently: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for Retently low
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Comparison Summary

This comparison report of SmartSurvey vs. Retently is based on a specific set of business needs and context. The comparison uses 4779 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Retently

SmartSurvey, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management, whereas Retently, CSS Customer Experience Analytics, Ushur, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

"We have established a network of social researchers who act as ‘SmartSurvey Champions’ across the department and who offer help and advice to policy teams. To streamline the process, we’ve taken advantage of webinar training provided by SmartSurvey ...for new users. " - Vicky

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Software Failure Risk

  • low

About

Feedback Management Tool to create online surveys and forms

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

30

Total Goals
(we found evidences for)

14

6

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (71)

measuring net promoter score

Read Reviews (56)

Read Reviews (91)

engagement management

Read Reviews (129)

Read Reviews (28)

engaging and following up

Read Reviews (115)

Read Reviews (23)

social media management

Read Reviews (59)

Read Reviews (34)

social media analytics

Read Reviews (21)

Read Reviews (34)

engaging on social media

Read Reviews (20)

Read Reviews (0)

scheduling post to social media

Read Reviews (16)

Read Reviews (0)

communication management

Read Reviews (44)

Read Reviews (18)

sending & publishing communications

Read Reviews (39)

Read Reviews (16)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (0)

market research

Read Reviews (37)

Read Reviews (0)

white labeling

Read Reviews (28)

Read Reviews (1)

contact list management

Read Reviews (26)

Read Reviews (5)

helpdesk management

Read Reviews (26)

Read Reviews (1)

content management

Read Reviews (11)

Read Reviews (0)

content sharing

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (13)

competitive intelligence

Read Reviews (8)

Read Reviews (1)

knowledge management

Read Reviews (8)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (3)

customise loyalty program

Read Reviews (5)

Read Reviews (2)

sales document management

Read Reviews (7)

Read Reviews (0)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (1)

motivation management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

referral management

Read Reviews (0)

Read Reviews (7)

campaign management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting