Comparison Summary
This comparison report of SmartSurvey vs. SurveyMonkey CX is based on a specific set of business needs and context. The comparison uses 4538 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SmartSurvey and SurveyMonkey CX
SmartSurvey, SurveyMonkey CX, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.
SurveyMonkey CX focuses on Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to create online surveys and forms
Feedback management tool to build a CX program that adapts to customer needs
Age
1999
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
62
35
Total Goals
(we found evidences for)
14
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Build brand awareness
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Acquire customers
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve brand engagement
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Improve stakeholder relations
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
- See 11 more
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Grow market share
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Improve ROI
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Scale best practices
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Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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social media
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promotions
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e-mail
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offline
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events
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trade shows
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phone calls
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chat
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causes and charity
- See 6 more
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social media
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promotions
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e-mail
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offline
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events
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trade shows
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phone calls
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chat
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causes and charity
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
