Comparison Summary

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.

logo SmartSurvey

Focus area

SmartSurvey is better than Thematic for

Software Failure Risk

  • low

logo Thematic

Focus area

Software Failure Risk

  • low

SmartSurvey and Thematic: Customer Satisfaction Data

Most deployed common Use Cases for SmartSurvey and Thematic

How can SmartSurvey and Thematic enhance your Collecting Feedback process?

Smartsurvey and Thematic both collect feedback from customers. Smartsurvey focuses on creating surveys with various question types, while Thematic analyzes existing feedback data to identify themes and their impact on customer satisfaction. Smartsurvey allows for easy survey creation and distribution, while Thematic uses AI to generate actionable insights. A limitation of both tools is that they rely on data quality, meaning accurate and relevant feedback is crucial for effective analysis.
"...Easy to use interface that created a relatively fulsome customer survey in minutes...." Peer review by Luke G., Bursar, Education
"...Thematic analyzes customer feedback to help companies improve NPS, churn, loyalty and other metrics...." Peer review

How does SmartSurvey and Thematic facilitate Engaging Conversational Surveys?

How does SmartSurvey and Thematic facilitate Market Research?


SmartSurvey in Action: Unique Use Cases

Why is SmartSurvey the best choice for Social Media Management?

How does SmartSurvey facilitate Communication Management?


Thematic in Action: Unique Use Cases

How can Thematic optimize your Helpdesk Management Workflow?

About

Feedback Management Tool to create online surveys and forms

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting