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SmartSurvey vs Userback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for Userback medium
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Comparison Summary

This comparison report of SmartSurvey vs. Userback is based on a specific set of business needs and context. The comparison uses 4510 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Userback

SmartSurvey, Userback, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

"We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business. " - Martin

"What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser " - Mike Rosales

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Userback for

Software Failure Risk

  • low

logo Userback

Focus area

Software Failure Risk

  • medium

About

Feedback Management Tool to create online surveys and forms

Real time customer feedback tool to collect feedback with video and screenshots

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

16

Total Goals
(we found evidences for)

14

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (145)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (0)

measuring net promoter score

Read Reviews (56)

Read Reviews (0)

engagement management

Read Reviews (129)

Read Reviews (0)

engaging and following up

Read Reviews (115)

Read Reviews (0)

social media management

Read Reviews (59)

Read Reviews (0)

social media analytics

Read Reviews (21)

Read Reviews (0)

engaging on social media

Read Reviews (20)

Read Reviews (0)

scheduling post to social media

Read Reviews (16)

Read Reviews (0)

communication management

Read Reviews (44)

Read Reviews (0)

sending & publishing communications

Read Reviews (39)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (0)

market research

Read Reviews (37)

Read Reviews (0)

white labeling

Read Reviews (28)

Read Reviews (1)

contact list management

Read Reviews (26)

Read Reviews (1)

helpdesk management

Read Reviews (26)

Read Reviews (1)

content management

Read Reviews (11)

Read Reviews (0)

content sharing

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (6)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (0)

customise loyalty program

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (5)

rating and review management

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (0)

motivation management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting