Comparison Summary
Introducing SmileBack and AddSearch
SmileBack, AddSearch, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
AddSearch focuses on Social Media Management, Helpdesk Management, Content Management with Website, Training & Onboarding, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer satisfaction platform, simple to use but deep in insights
Customizable,and enterprise-level site search solution for websites
Age
2013
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
31
21
Total Goals
(we found evidences for)
8
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
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Acquire customers
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Launch new products
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Improve efficiency
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Improve digital and social presence
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Improve consistency
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Scale best practices
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Increase sales & revenue
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Enter new markets internationally or locally
- See 5 more
Top Channels
Channels Used
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website
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promotions
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user generated content
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blogs
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display advertisement
- See 2 more
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website
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promotions
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user generated content
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blogs
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display advertisement
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
