SmileBack and Simplesat, An In-Depth Comparison 2024

Comparison Summary

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

Simplesat: Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

SmileBack and Simplesat: Customer Satisfaction Data

Most deployed common Use Cases for SmileBack and Simplesat

What solutions does SmileBack and Simplesat provide for Collecting Feedback?

Smileback and Simplesat both collect customer feedback and provide insights into customer satisfaction. Simplesat emphasizes real-time feedback and integrating with communication platforms, while Smileback focuses on survey management and sentiment analysis. Smileback offers a broader range of features, including customer segmentation and feedback administration, but both tools have limitations in their ability to measure customer satisfaction across all departments.

"...3 faces and ability to comment, we have increased our customer satisfaction response rate 1000% since using this product...." Peer review by Executive Sponsor

"...A great product that I recommend to anyone looking for a customer survey tool...." Testimonial by Craig D

What solutions does SmileBack and Simplesat provide for Engaging Conversational Surveys?

Smileback and Simplesat both focus on engaging conversational surveys to gauge customer satisfaction. Smileback integrates with ticketing systems to gather feedback on service interactions and track trends, while Simplesat offers visually engaging surveys with automated follow-up features. Both tools provide insights into customer interactions, but Smileback has limitations with low response rates.

"...By integrating with our ticketing system (ConnectWise) we are able to keep the record of the feedback with the ticket, along with any follow up work or conversations...." Peer review by David G, Head Of Operations, Information Technology and Services

"...If you want an excellent customer interaction service, look no further...." Peer review by Kevin L, Attorney

What solutions does SmileBack and Simplesat provide for Rating And Review Management?

Both Smileback and Simplesat are tools used for gathering and managing customer reviews. Both tools can integrate with platforms like Slack to share feedback. Smileback users report higher response rates and an ability to identify high-rating customers, while Simplesat users highlight the ease of installation and the ability to display reviews on websites and dashboards. These comments do not fully capture the limitations of each tool.

"...see review response rates over 40%...." Peer review from SmileBack

"...Our client response rate is extremely high and accurate...." Testimonial by Kenny Rounds, CEO, Braver Technology Solutions

Why is SmileBack and Simplesat the best choice for Helpdesk Management?

Simplesat and Smileback are similar in their ability to gather customer feedback through helpdesk integration. Simplesat focuses on one-click CSAT surveys that can be embedded in various helpdesks, while Smileback emphasizes visual surveys that allow for more detailed feedback. Simplesat also offers features like multi-scale surveys and Net Promoter Score (NPS) surveys. Both tools aim to improve customer satisfaction and provide actionable insights for helpdesk managers.