Comparison Summary

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

Surveypal Platform: Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.

logo SmileBack

Focus area

SmileBack is better than Surveypal Platform for

Software Failure Risk

  • low

logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

SmileBack and Surveypal Platform: Customer Satisfaction Data

Most deployed common Use Cases for SmileBack and Surveypal Platform

Why is SmileBack and Surveypal Platform the best choice for Collecting Feedback?

How does SmileBack and Surveypal Platform address your Engaging Conversational Surveys Challenges?


SmileBack in Action: Unique Use Cases

What solutions does SmileBack provide for Rating And Review Management?

How efficiently Does SmileBack manage your Helpdesk Management?


Surveypal Platform in Action: Unique Use Cases

How can Surveypal Platform optimize your Coaching Workflow?

About

Customer satisfaction platform, simple to use but deep in insights

Survey platform to measure customer service experience

Financials

PRIVATE

SEED

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting