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SmileBack vs SurveySparrow NPS: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmileBack low Failure Risk for SurveySparrow NPS low
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Comparison Summary

This comparison report of SmileBack vs. SurveySparrow NPS is based on a specific set of business needs and context. The comparison uses 4624 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmileBack and SurveySparrow NPS

SmileBack, SurveySparrow NPS, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

SurveySparrow NPS focuses on Customer Feedback Management, Engaging Conversational Surveys, Market Research, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmileBack

Focus area

Software Failure Risk

  • low

logo SurveySparrow NPS

Focus area

SurveySparrow NPS is better than SmileBack for

Software Failure Risk

  • low

About

Customer satisfaction platform, simple to use but deep in insights

Survey Platform that turn customers into Promoters.

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

56

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (256)

Read Reviews (264)

measuring customer satisfaction

Read Reviews (138)

Read Reviews (20)

measuring net promoter score

Read Reviews (32)

Read Reviews (86)

engagement management

Read Reviews (37)

Read Reviews (195)

engaging and following up

Read Reviews (29)

Read Reviews (148)

rating and review management

Read Reviews (34)

Read Reviews (3)

social media management

Read Reviews (11)

Read Reviews (26)

social media analytics

Read Reviews (8)

Read Reviews (13)

engaging on social media

Read Reviews (2)

Read Reviews (2)

helpdesk management

Read Reviews (11)

Read Reviews (26)

coaching

Read Reviews (7)

Read Reviews (6)

competitive intelligence

Read Reviews (7)

Read Reviews (7)

loyalty management

Read Reviews (6)

Read Reviews (2)

customise loyalty program

Read Reviews (6)

Read Reviews (1)

lifetime value management

Read Reviews (3)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (13)

workflow management

Read Reviews (2)

Read Reviews (25)

relationship management

Read Reviews (2)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

communication management

Read Reviews (1)

Read Reviews (22)

sending & publishing communications

Read Reviews (1)

Read Reviews (21)

training & onboarding

Read Reviews (0)

Read Reviews (12)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (9)

creating contact list

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (5)

sales incentive management

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

  • Enter new markets internationally or locally

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Increase sales & revenue

  • Improve consistency

  • See 8 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

  • chat

  • e-mail

  • website

  • promotions

  • mobile

  • social media

  • offline

  • omnichannel

  • phone calls

  • text SMS

  • games

  • on premises

  • Whatsapp

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting