Comparison Summary

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

Survio: Survio helps create surveys quickly and easily, collecting data and generating professional reports. It offers templates, mobile-ready surveys, and multi-channel data collection for deeper respondent insights.

logo SmileBack

Focus area

SmileBack is better than Survio for

Software Failure Risk

  • low

logo Survio

Focus area

Software Failure Risk

  • medium

SmileBack and Survio: Customer Satisfaction Data

Most deployed common Use Cases for SmileBack and Survio

Why is SmileBack and Survio the best choice for Collecting Feedback?

Smileback and Survio both collect feedback from customers. Smileback focuses on customer satisfaction with a service, while Survio can be used for a variety of purposes, including measuring customer satisfaction, market research, and employee satisfaction. Smileback allows users to track trends in customer feedback and follow up on negative responses. Survio offers automated reminders for survey responses.
"...3 faces and ability to comment, we have increased our customer satisfaction response rate 1000% since using this product...." Peer review by Executive Sponsor
"...Survio helps you if you're a Marketer who wants to measure Customer satisfaction or making Market research, HR manager, Teacher, Student, etc...." Peer review from Survio

SmileBack in Action: Unique Use Cases

What solutions does SmileBack provide for Engaging Conversational Surveys?

What solutions does SmileBack provide for Rating And Review Management?

How does SmileBack facilitate Helpdesk Management?


Survio in Action: Unique Use Cases

What solutions does Survio provide for Market Research?

About

Customer satisfaction platform, simple to use but deep in insights

Online Survey Software to create surveys easily & get answers fast

Financials

PRIVATE

SEED

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting