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smile.io vs Touchpoint: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of smile.io vs. Touchpoint is based on a specific set of business needs and context. The comparison uses 2080 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing smile.io and Touchpoint

smile.io, Touchpoint, Loyalzoo, Tapmango, etc., belong to a category of solutions that help Customer Loyalty Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

smile.io covers Loyalty Management, Engagement Management, Referral Management, Lifetime Value Management, etc.

Touchpoint focuses on Helpdesk Management with Mobile, Engagement Management with Mobile, Communication Management with E-Mail, Contact List Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo smile.io

Focus area

smile.io is better than Touchpoint for

Software Failure Risk

  • medium

logo Touchpoint

Focus area

Touchpoint is better than smile.io for

Software Failure Risk

  • medium

About

Loyalty programs for small businesses

Touchpoint.io | POS solution offers robust control, rich reporting, and rapid

Financials

SERIES B

Business Need

Total Processes
(we found evidences for)

38

33

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction


customise loyalty program


engagement management

engaging and following up


referral management


lifetime value management


rating and review management


social media management

scheduling post to social media

managing social media account

engaging on social media


campaign management


community building


training & onboarding


content management


sales incentive management


communication management

sending & publishing communications



contact list management


helpdesk management


membership management




touchpoint management


generation of new leads


payment management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Build brand awareness

  • Improve brand engagement

  • Improve consistency

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • Improve ROI

  • Launch new products

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • See 1 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • mobile app

  • phone calls

  • offline

  • user generated content

  • blogs

  • social media

  • Facebook

  • newsletter

  • trade shows

  • website

  • point of sale

  • events

  • promotions

  • See 12 more
  • mobile

  • e-mail

  • mobile app

  • phone calls

  • offline

  • user generated content

  • blogs

  • social media

  • Facebook

  • newsletter

  • trade shows

  • website

  • point of sale

  • events

  • promotions

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting