Touchpoint Overview

TouchPoint is a customer experience and data platform designed for QSR, table service, drive-thru, and pizza/delivery. It enhances POS systems to maximize customer engagement and loyalty, supporting real-time reporting and global scalability.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Touchpoint.

Other use cases:

  • Contact List Management
  • Membership Management
  • Groups Management
  • Training & Onboarding
  • Loyalty Management
  • Offer Management
  • Touchpoint Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Touchpoint.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
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Touchpoint Use-Cases and Business Priorities: Customer Satisfaction Data

Touchpoint works with different mediums / channels such as Mobile. Mobile App. and E-Mail.

Touchpoint's features include Recording, Personalization, Dashboard, etc. and Touchpoint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Touchpoint analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are a smaller church with a smaller budget, and TouchPoint allows us to have access to a powerful set of tools, including child-check in, membership tracking, contact tracking, emailing, and online giving, all rolled into one seamless, cost-effective bundle...." Peer review by Sean Couch, Religious Institutions

Touchpoint, Thanx Software, RepeatRewards, m’loyal, Dynamics, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Touchpoint

Top Industries

  • Religious Institutions
  • Non-Profit Organization Management
  • Accounting

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Touchpoint is popular in Religious Institutions, Non-Profit Organization Management, and Accounting and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Touchpoint Use Cases

What makes Touchpoint ideal for Helpdesk Management?

What solutions does Touchpoint provide for Engagement Management?

What Are the key features of Touchpoint for Communication Management?

How can Touchpoint enhance your Contact List Management process?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Touchpoint solved their Customer Loyalty Management needs. Cuspera uses 1337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Frequently Asked Questions(FAQ)

for Touchpoint

What is Touchpoint?

Touchpoint is a customer experience and data platform that fuels growth for QSR, Table Service, Drive-Thru, and Pizza/Delivery. It's an enterprise POS reinvented for the best guest experience and highest loyalty participation.

Touchpoint achieves a record-beating participation in part because of re-invented POS for engagement. It obsessively refines every screen in the system to maximize customer engagement, and result in more customers in the marketing database.

Some of its features include real-time above store reporting, managed in-store HW and networking, powerful APIs to connect and share data, global menu management, scale to thousands of stores in single brand and many more.

What is Touchpoint used for?

Touchpoint is a Customer Loyalty Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Communication Management .

What are the top features of Touchpoint?

Recording, Personalization and Dashboard are some of the top features of Touchpoint.

Who uses Touchpoint?

Touchpoint is used by Religious Institutions, Non-Profit Organization Management and Accounting among other industries.

What are Touchpoint alternatives?

Thanx Software, RepeatRewards, M’Loyal and Dynamics are popular alternatives for Touchpoint.

Where is Touchpoint located?

Touchpoint is headquartered at San Francisco Bay Area, Silicon Valley, West Coast.
lightning

Peers used Touchpoint for helpdesk management and engagement management

Touchpoint Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.70/5 ★

Read Reviews (185)
Analytics

2.87/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.70/5 ★

Read Reviews (185)
Analytics

2.87/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Touchpoint

Overall Risk Meter

Low Medium High

Top Failure Risks for Touchpoint

Touchpoint, Inc. Profile

Company Name

Touchpoint, Inc.

Company Website

https://touchpoint.io/index-commerce.php

HQ Location

San Francisco Bay Area, Silicon Valley, West Coast

Employees

11-50

Financials

SERIES B