Overview: SnapEngage and Liveperson LiveEngage as Live Chat Category solutions.

SnapEngage and Liveperson LiveEngage offer distinct advantages in the live chat category, each catering to varying business needs. SnapEngage stands out with comprehensive capabilities such as advanced engagement and helpdesk management, complemented by robust support options that appeal to enterprise and large business users in the tech and finance sectors. Liveperson LiveEngage focuses on enhancing customer interactions and communication management with a strong emphasis on AI features, serving diverse industries like IT and fashion, favoring ease of adoption for medium and smaller enterprises.

SnapEngage and Liveperson LiveEngage: Best Use cases based on the customer satisfaction data

SnapEngage

4.5

Liveperson LiveEngage

4.2

AI Powered

Key Capabilities Supported

SnapEngage specializes in engagement management, helpdesk support, and customer feedback, ideal for businesses prioritizing customer relationship processes. read more →

Liveperson LiveEngage enhances communication management and coaching, catering to businesses focusing on improving customer interactions. read more →

Business Goals

SnapEngage aims to acquire clients, enhance customer relationships, and increase sales, aligning with strategic growth objectives. read more →

Liveperson LiveEngage supports acquiring clients, increasing revenues, and improving the digital presence, fitting businesses focusing on digital growth. read more →

Core Features

SnapEngage offers integration and custom reporting features, appealing to large enterprises needing robust data tools. read more →

Liveperson LiveEngage highlights AI-powered analytics and ease of migration, suited for firms seeking innovative tech solutions. read more →

Vendor Support

SnapEngage provides extensive 24/7 chat and phone support, ideal for businesses needing constant operational support. read more →

Liveperson LiveEngage offers round-the-clock support with chat and phone channels, matching businesses requiring flexible assistance. read more →

Segments and Industries

SnapEngage is popular among computer software and financial services industries, serving large enterprises effectively. read more →

Liveperson LiveEngage appeals to the IT and apparel industries, catering to a broader range of smaller enterprises. read more →

Operational Alignment

SnapEngage integrates well into large-scale operational workflows, optimized for vast enterprise environments. read more →

Liveperson LiveEngage fits varied operational needs, from small to medium businesses, offering adaptable solutions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for SnapEngage and Liveperson LiveEngage

What benefits does SnapEngage and Liveperson LiveEngage offer for Engagement Management?

Snapengage and Liveperson Liveengage both assist businesses in engaging with customers online. Both platforms allow companies to interact with customers through chat, answer questions, and provide support. However, Snapengage is considered more cost-effective and user-friendly, while Liveperson Liveengage offers more advanced features for measuring performance and managing complex interactions. Both tools have limitations; Snapengage lacks comprehensive reporting capabilities, while Liveperson Liveengage has limited customization options for its interface.

"...It's very easy for people on the site to engage with our sales and customer service team. . ...." Peer review by Verified Reviewer, Financial Services

"...LivePerson helps address customer confusion on the website and to follow up on already placed orders...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements

Why is SnapEngage and Liveperson LiveEngage the best choice for Helpdesk Management?

Snapengage and Liveperson Liveengage are both helpdesk management tools. Snapengage integrates with CRM platforms and Help Desks, creating new leads and support cases when website visitors request help. Liveperson Liveengage enables companies to segment web visitors based on activities, making it more than just a helpdesk solution. Snapengage is more helpful for companies with larger teams, while Liveperson Liveengage is more appropriate for organizations with call centers. One limitation of both tools is their dependence on integration with other software.

"...It is realized through the ability for our agents to handle multiple chat sessions simultaneously, whereas with a standard call center phone call, it is one agent supporting one customer call for the duration of the handle time...." Peer review by Administrator

"...LivePerson is not really needed in a situation where you do not have an incoming call center - general email or phone calls would suffice in that case...." Peer review by Kayla Volland, Customer Service Representative, Signature Announcements

How does SnapEngage and Liveperson LiveEngage facilitate Customer Feedback Management?

Snapengage and Liveperson Liveengage both provide customer feedback management tools. Snapengage allows for tracking customer feedback, response times, and other analytics. Liveperson Liveengage focuses on getting instant feedback from customers and improving customer service through quick surveys. Snapengage offers features for both sales and support teams, while Liveperson Liveengage is geared toward improving customer service and sales. A limitation of both tools is that the accuracy of feedback can be inconsistent.

"...Our clients consistently experience increased sales conversions, increased CSAT/NPS, and reduced cost-per-interaction after implementing SnapEngage...." Peer review