SnapEngage: Use-Cases, Insights and Reviews | 2024 Cuspera

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SnapEngage | Enterprise Chat Software for Sales and Support

App Partner

SnapEngage Overview

SnapEngage offers enterprise live chat software to capture leads, drive conversions, and increase customer satisfaction. Response times are reduced with chatbots and live chat support.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using SnapEngage.

Other use cases:

Conversion Management
Social Media Analytics
Sending & Publishing Communications
Workflow Management
Capturing Leads
Contact List Management
Lead Engagement

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SnapEngage.

Other priorities:

Increase Sales & Revenue
Improve ROI
Scale Best Practices
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve Internal Communications
Improve Stakeholder Relations

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SnapEngage Use-Cases and Business Priorities: Customer Satisfaction Data

SnapEngage works with different mediums / channels such as Chat. Website. and Phone Calls.

SnapEngage's features include Bot, Widgets, Personalization, etc. and SnapEngage support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SnapEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"Many college towns lack the infrastructure to support the tens of thousands of football fans who flock to town on game weekends" - Mike Doyle

SnapEngage, Pure Chat, Velaro Platforms, Comm100, Userlike, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SnapEngage

Top Industries

Computer Software
Financial Services
Computer & Network Security

Popular in

Mid Market
Small Business
Enterprise

SnapEngage is popular in Computer Software, Financial Services, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on SnapEngage Use Cases

How efficiently Does SnapEngage manage your Engagement Management?

SnapEngage allows businesses to engage with website visitors, offering support and assistance through live chat. The software helps companies connect with visitors and provide personalized services. SnapEngage's reporting features have limitations in some areas.

"...I believe that creating a great experience for your Admin users when engaging with your product is invaluable...." Peer review by Jonathan M., Computer Software

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How can SnapEngage optimize your Helpdesk Management Workflow?

How does SnapEngage facilitate Customer Feedback Management?

What Are the key features of SnapEngage for Conversion Management?

SnapEngage facilitates lead generation and conversion by connecting with potential customers through live chat. It offers tools to track customer interactions, analyze data, and convert leads into sales opportunities. SnapEngage also provides features to personalize customer support and streamline communication with sales teams.

"...SnapEngage is a great solution for companies who are trying to create 24/7 ustomer Support Team and would like to easily convert conversation with their potential customers into leads and to provide them with personalized support...." Peer review by Alexander B, Sales and Operations Manager, Growth Manager

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34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SnapEngage solved their Live Chat needs. Cuspera uses 2310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mike Doyle CEO Rent Like a Champion	Many college towns lack the infrastructure to support the tens of thousands of football fans who flock to town on game weekends Testimonial By Mike Doyle
Wendy Gibson Contact Center General Manage Check City	SnapEngage has helped our team operate more efficiently by enabling us to help multiple customers at once. With the ability to service several chats simultaneously we have significantly reduced wait time and improved customer service. Chat allows our customers to leverage another contact method whe...n a phone call might not be possible and we can communicate with our customers over their preferred method of contact. Testimonial By Wendy Gibson
Annette Fuller Support Technician iFixit	We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. Testimonial By Annette Fuller

CUSTOMERS	TESTIMONIALS
Mike Doyle CEO Rent Like a Champion	Many college towns lack the infrastructure to support the tens of thousands of football fans who flock to town on game weekends Testimonial By Mike Doyle
Wendy Gibson Contact Center General Manage Check City	SnapEngage has helped our team operate more efficiently by enabling us to help multiple customers at once. With the ability to service several chats simultaneously we have significantly reduced wait time and improved customer service. Chat allows our customers to leverage another contact method whe...n a phone call might not be possible and we can communicate with our customers over their preferred method of contact. Testimonial By Wendy Gibson
Annette Fuller Support Technician iFixit	We’re big fans of iFixit here at SnapEngage. So you can imagine our excitement when they decided to add SnapEngage Live Chat to their customer support offerings. We spoke with Annette Fuller, iFixit Support Technician, to get more insight into how iFixit is leveraging live chat to complement and en...hance their overall customer experience. Testimonial By Annette Fuller

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Hootsuite	NA	Case Study Hootsuite Hootsuite Reduces Tickets and Boosts Customer Satisfaction with SnapEngage Live Chat. Read More
Rent Like a Champion Hospitality	Hospitality	Case Study Rent Like a Champion How SnapEngage helps drive renter checkouts and homeowner signups, and has resulted in decreased call volume. Read More
Tipsy Elves	NA	Case Study Tipsy Elves Implementing SnapEngage live chat, Tipsy Elves has experienced a measurable increase in conversions. Read More

Frequently Asked Questions(FAQ)

for SnapEngage

What is SnapEngage?

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.

It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.

SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.

What is SnapEngage used for?

SnapEngage is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Customer Feedback Management .