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Sogolytics vs Listen360 Customer Engagement Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Sogolytics vs. Listen360 Customer Engagement Platform is based on a specific set of business needs and context. The comparison uses 11825 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sogolytics and Listen360 Customer Engagement Platform

Sogolytics, Listen360 Customer Engagement Platform, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sogolytics covers Customer Feedback Management, Engagement Management, Helpdesk Management with Phone Calls, Social Media Management with Social Media, etc.

Listen360 Customer Engagement Platform focuses on Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sogolytics

Focus area

Sogolytics is better than Listen360 Customer Engagement Platform for

Software Failure Risk

  • low

logo Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Sogolytics for

Software Failure Risk

  • medium

About

Actionable survey data with advanced data management and enterprise online survey software

Customer feedback tool to make products and services more meaningful to the customers you serve.

Age

2013

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

67

46

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding



sales document management

proposal & quote management

contract management



campaign management


competitive intelligence






workflow management


rating and review management



business development


content management


community building


contact list management



generation of new leads


lead qualification

lead qualification: demographic

lead qualification: technographic


products & pricelist management


loyalty management

identify target customers

customise loyalty program


sales review & feedback



knowledge management



opportunity management




reputation management


relationship management



sales call management



billing and invoice management



merger and acquisition


social media marketing


payment management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Launch new products

  • Build brand awareness

  • Scale best practices

  • Improve ROI

  • Shorten ramp up time

  • Improve efficiency

  • Increase sales & revenue

  • Establish thought leadership

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve consistency

  • Build brand awareness

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve internal communications

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more
  • phone calls

  • website

  • e-mail

  • chat

  • social media

  • user generated content

  • blogs

  • offline

  • point of sale

  • on premises

  • promotions

  • Facebook

  • mass media

  • radio

  • Facebook page

  • games

  • review sites

  • video

  • Twitter

  • Yelp

  • events

  • trade shows

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting