Overview: Sogolytics and Toluna Start as Customer Feedback Management Category solutions.

Sogolytics shines in customer feedback management with strong analytics and wide-ranging report capabilities, catering mainly to large enterprises across diverse industries. Toluna Start focuses on engaging surveys and market research, serving enterprises and consumer-focused sectors, with user-friendly analytics and essential data handling features.

Sogolytics: Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Toluna Start: Toluna-start offers real-time market research and consumer insights through automated solutions. Study design, integrated survey respondents, and reporting dashboards are included.

Sogolytics and Toluna Start: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Sogolytics excels in customer feedback management and engagement management, helping users with communication management and social media analytics. read more →

Toluna Start is adept at creating engaging conversational surveys and market research, primarily focusing on collecting feedback and social media management. read more →

Business Goals

Sogolytics helps enhance customer relationships and acquire new customers, which aligns well with those focused on brand engagement and product launches. read more →

Toluna Start supports goals like building brand awareness and growing market share, aiding in customer satisfaction and entering new markets. read more →

Core Features

Sogolytics boasts features like comprehensive custom reports, data import/export options, and strong analytics, all within a secure framework. read more →

Toluna Start offers user-friendly analytics, custom reporting, data import/export, and basic security and compliance features. read more →

Vendor Support

Sogolytics provides extensive 24/7 support, including options like chat, phone, and email support, catering to larger operational needs. read more →

Toluna Start offers 24/7 support, with a focus on basic chat and email support services, more suited for smaller scale operations. read more →

User Segments and Industries

Sogolytics is preferred by large enterprises and industries like education, finance, and healthcare, indicating robust operational capabilities. read more →

Toluna Start appeals to enterprises and the marketing sector, reaching into consumer goods and software industries, showcasing adaptability for marketing needs. read more →

Operational Alignment

Sogolytics fits into large-scale operational workflows, designed for complex environments needing comprehensive feedback management. read more →

Toluna Start aligns well with marketing-focused workflows, suitable for diverse scales looking to simplify survey interactions and feedback processes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Sogolytics and Toluna Start

What solutions does Sogolytics and Toluna Start provide for Customer Feedback Management?

Sogolytics and Toluna Start both allow organizations to send surveys to customers and employees. Sogolytics focuses on measuring customer satisfaction, using metrics like NPS, CSAT, and CES. Toluna Start emphasizes gathering customer feedback through surveys shared across various social media platforms. While both tools help gather feedback, Sogolytics focuses more on detailed analysis and measuring customer experience, while Toluna Start emphasizes quick and widespread survey distribution.

"...The best element about SoGo Survey is its customer service: friendly, accessible, helpful and quick...." Peer review by User

"...Customer feedback for a small organisation...." Peer review by ishita s, bdm

What solutions does Sogolytics and Toluna Start provide for Engaging Conversational Surveys?

Sogolytics and Toluna Start both offer tools for engagement management. Sogolytics focuses on employee engagement, providing surveys and assessments for feedback and idea sharing. Toluna Start focuses on customer engagement, offering surveys and community forums for collecting insights and driving brand advocacy. Both tools aim to improve engagement through interactive platforms and provide real-time insights.