Overview: SolarWinds Service Desk and ConnectWise Manage as Help Desk Category solutions.
SolarWinds Service Desk shines in enterprise-level help desk management, workflows, and integrations, fitting those who value customer relationships and smooth data migration. ConnectWise Manage is robust in sales and proposal management with a strong presence in IT services, ideal for businesses seeking customer acquisition and enhanced sales processes.
SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
SolarWinds Service Desk and ConnectWise Manage: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SolarWinds Service Desk supports helpdesk and workflow management, knowledge management, and customer communication. read more →
ConnectWise Manage excels in sales document management, helpdesk services, and contract and proposal management. read more →
Business Goals
SolarWinds Service Desk aims to enhance customer relationships and improve internal communications and return on investment. read more →
ConnectWise Manage focuses on acquiring customers, boosting sales and revenue, and enhancing customer relationships. read more →
Core Features
SolarWinds Service Desk features training, onboarding, custom reporting, and seamless integration capabilities. read more →
ConnectWise Manage offers analytics, integration features, and capabilities for data export and import. read more →
Vendor Support
SolarWinds Service Desk provides extensive 24/7 support with chat, phone, and email assistance. read more →
ConnectWise Manage offers email, chat, and phone support, also available 24/7. read more →
Segments and Industries
SolarWinds Service Desk is popular among enterprises and mid-market companies across education and IT sectors. read more →
ConnectWise Manage is well-suited for large enterprises predominantly in IT and network security sectors. read more →
Operational Alignment
SolarWinds Service Desk fits well within enterprise-level environments requiring workflow and helpdesk optimization. read more →
ConnectWise Manage aligns with businesses needing sales and customer relationship management in IT-focused operations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for SolarWinds Service Desk and ConnectWise Manage
What makes SolarWinds Service Desk and ConnectWise Manage ideal for Helpdesk Management?
How can SolarWinds Service Desk and ConnectWise Manage enhance your Workflow Management process?
SolarWinds Service Desk in Action: Unique Use Cases
How can SolarWinds Service Desk optimize your Knowledge Management Workflow?
How does SolarWinds Service Desk facilitate Customer Feedback Management?
ConnectWise Manage in Action: Unique Use Cases
How does ConnectWise Manage facilitate Sales Document Management?
How does ConnectWise Manage facilitate Engagement Management?
Why is ConnectWise Manage the best choice for Contact List Management?
Alternatives
Integrations
Few SolarWinds Service Desk Integrations
Few ConnectWise Manage Integrations
News
Latest SolarWinds Service Desk News
SolarWinds Earns Global Recognition for Leading IT Management Solutions and Industry Leadership - Business Wire
SolarWinds is recognized globally for its leading IT management solutions and industry leadership.
Latest ConnectWise Manage News
Peter Kujawa and Keith Graham of ConnectWise Recognized on - GlobeNewswire
Peter Kujawa and Keith Graham of ConnectWise were named to the 2025 CRN Channel Chiefs list for their leadership and impact on the company's success and the MSP community.
