Comparison Summary

SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.

Jira Service Management: Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

logo SolarWinds Service Desk

Focus area

Software Failure Risk

  • medium

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

SolarWinds Service Desk and Jira Service Management: Customer Satisfaction Data

Most deployed common Use Cases for SolarWinds Service Desk and Jira Service Management

What benefits does SolarWinds Service Desk and Jira Service Management offer for Helpdesk Management?

Both Solarwinds Service Desk and Jira Service Management offer helpdesk management features. Solarwinds Service Desk is considered intuitive and easy to use, especially for basic helpdesk functions. Jira Service Management focuses on customization and scalability, allowing for more advanced features and integration with other tools. A limitation of Solarwinds Service Desk is that it can feel too basic for advanced users.
"...Our supervisors and directs receive email notifications when a help desk ticket comes to them for approval in the system...." Peer review by Carissa Hart
"...It has since launched integrations with Atlassian s Jira Service Desk, its help-desk software...." Why Atlassian is buying Halp, a Slack-first help-desk company

What solutions does SolarWinds Service Desk and Jira Service Management provide for Workflow Management?

How does SolarWinds Service Desk and Jira Service Management address your Knowledge Management Challenges?


SolarWinds Service Desk in Action: Unique Use Cases

What solutions does SolarWinds Service Desk provide for Customer Feedback Management?


Jira Service Management in Action: Unique Use Cases

What solutions does Jira Service Management provide for Collaboration?

How can Jira Service Management enhance your Training & Onboarding process?

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Jira Service Management | flexible, collaborative ITSM solution...

Financials

M&A

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting