Comparison Summary
This comparison report of SolarWinds Service Desk vs. Kustomer is based on a specific set of business needs and context. The comparison uses 9272 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and Kustomer
SolarWinds Service Desk, Kustomer, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
Kustomer focuses on Engagement Management with Chat, Contact List Management with Chat, Customer Feedback Management with Chat, Advertisement with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Kustomer for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Kustomer: Customer Service Software Reimagined
Financials
M&A
SERIES D
Business Need
Total Processes
(we found evidences for)
61
59
Total Goals
(we found evidences for)
13
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Scale best practices
-
Improve internal communications
-
Improve ROI
-
Manage risk
-
Improve visibility
-
Acquire customers
-
Launch new products
-
Improve efficiency
-
Improve consistency
-
Increase sales & revenue
-
Shorten ramp up time
-
Establish thought leadership
- See 10 more
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Increase sales & revenue
-
Increase customer life time value
-
Establish thought leadership
-
Improve brand engagement
-
Grow market share
-
Build brand awareness
-
Enter new markets internationally or locally
-
Improve stakeholder relations
-
Improve efficiency
- See 11 more
Top Channels
Channels Used
-
chat
-
social media
-
e-mail
-
phone calls
-
user generated content
-
blogs
-
website
-
Whatsapp
-
omnichannel
-
text SMS
-
offline
-
video
-
on premises
-
Facebook
-
point of sale
-
Twitter
-
promotions
-
mobile
-
trade shows
-
Slack
- See 17 more
-
chat
-
social media
-
e-mail
-
phone calls
-
user generated content
-
blogs
-
website
-
Whatsapp
-
omnichannel
-
text SMS
-
offline
-
video
-
on premises
-
Facebook
-
point of sale
-
Twitter
-
promotions
-
mobile
-
trade shows
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
