Comparison Summary
This comparison report of SolarWinds Service Desk vs. OneDesk is based on a specific set of business needs and context. The comparison uses 9073 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and OneDesk
SolarWinds Service Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk, whereas OneDesk, BigTime Software, eSUB Construction Software, etc., belong to a category of solutions that help Project Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
OneDesk focuses on Workflow Management, Helpdesk Management, Communication Management with E-Mail, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than OneDesk for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Project Management and Helpdesk Software
Financials
M&A
PRIVATE
Business Need
Total Processes
(we found evidences for)
61
49
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Build brand awareness
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Improve visibility
- See 3 more
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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social media
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offline
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point of sale
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chat
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phone calls
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on premises
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website
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mobile
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promotions
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video
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mobile app
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display advertisement
- See 12 more
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e-mail
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user generated content
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blogs
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social media
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offline
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point of sale
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chat
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phone calls
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on premises
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website
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mobile
-
promotions
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video
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mobile app
-
display advertisement
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
