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SolarWinds Service Desk vs Remote Support: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of SolarWinds Service Desk vs. Remote Support is based on a specific set of business needs and context. The comparison uses 9998 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and Remote Support

SolarWinds Service Desk, Remote Support, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Remote Support focuses on Helpdesk Management with Phone Calls, Collaboration with Chat, Engagement Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Remote Support for

Software Failure Risk

  • medium

logo Remote Support

Focus area

Remote Support is better than SolarWinds Service Desk for

Software Failure Risk

  • low

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

SCCM for Your Service Desk | Remote Support ... - Cireson

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

61

32

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction




knowledge management

creating knowledge base


sales document management

contract management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media



rating and review management



products & pricelist management



customer case management


category management


contact list management



license management


competitive intelligence






merger and acquisition



lifetime value management


revenue cycle management


sales call management



generation of new leads


discount management


promotion management


lead qualification

lead qualification: technographic


content management


performance management


community building


conference call management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Launch new products

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • offline

  • phone calls

  • chat

  • e-mail

  • website

  • on premises

  • mobile

  • trade shows

  • events

  • video

  • user generated content

  • blogs

  • mobile app

  • See 10 more
  • offline

  • phone calls

  • chat

  • e-mail

  • website

  • on premises

  • mobile

  • trade shows

  • events

  • video

  • user generated content

  • blogs

  • mobile app

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting