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SolarWinds Service Desk vs SAP Service Cloud: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SolarWinds Service Desk medium Failure Risk for SAP Service Cloud low
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Comparison Summary

This comparison report of SolarWinds Service Desk vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 7005 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and SAP Service Cloud

SolarWinds Service Desk, SAP Service Cloud, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.

"Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. " - Tim Karaban

"After implementing SAP Service Cloud, we were able to cut administrative work in field service by 90%. " - Ralf Gittinger

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than SAP Service Cloud for

Software Failure Risk

  • medium

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Service Cloud with experiences and resolutions across channels.

Age

1972

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

61

44

Total Goals
(we found evidences for)

13

2

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (640)

Read Reviews (6)

workflow management

Read Reviews (258)

Read Reviews (0)

knowledge management

Read Reviews (116)

Read Reviews (0)

sharing knowledge

Read Reviews (6)

Read Reviews (0)

creating knowledge base

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (103)

Read Reviews (9)

contract management

Read Reviews (99)

Read Reviews (1)

digital signature

Read Reviews (2)

Read Reviews (0)

proposal & quote management

Read Reviews (1)

Read Reviews (6)

customer feedback management

Read Reviews (71)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (46)

Read Reviews (1)

measuring net promoter score

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (69)

Read Reviews (2)

sending & publishing communications

Read Reviews (51)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (14)

Read Reviews (0)

training & onboarding

Read Reviews (60)

Read Reviews (2)

engagement management

Read Reviews (46)

Read Reviews (28)

engaging and following up

Read Reviews (35)

Read Reviews (14)

social media management

Read Reviews (19)

Read Reviews (6)

social media analytics

Read Reviews (12)

Read Reviews (6)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (13)

Read Reviews (0)

products & pricelist management

Read Reviews (10)

Read Reviews (1)

customer case management

Read Reviews (8)

Read Reviews (6)

category management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (7)

license management

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (1)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (3)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (5)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (4)

segmentation and targeting

Read Reviews (0)

Read Reviews (3)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting