Comparison Summary
This comparison report of SolarWinds Service Desk vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 7005 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and SAP Service Cloud
SolarWinds Service Desk, SAP Service Cloud, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"SolarWind Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. " - Gilad Vinitsky
"SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. " - Stephan Riemensperger
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than SAP Service Cloud for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Service Cloud with experiences and resolutions across channels.
Age
1972
Financials
M&A
IPO
Business Need
Total Processes
(we found evidences for)
61
44
Total Goals
(we found evidences for)
13
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
