Comparison Summary
This comparison report of SolarWinds Service Desk vs. Smith.ai is based on a specific set of business needs and context. The comparison uses 9272 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and Smith.ai
SolarWinds Service Desk, Smith.ai, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
Smith.ai focuses on Helpdesk Management with Phone Calls, Conversion Management with Phone Calls, Engagement Management with Phone Calls, Capturing Leads with Chat, etc.
"We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. " - Stephen Jacobs
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. " - Jeremy T
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Smith.ai for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Generate sales and increase engagement with traffic
Financials
M&A
SEED
Business Need
Total Processes
(we found evidences for)
61
53
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Grow market share
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
