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SolarWinds Service Desk vs Verint Unified VoC Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SolarWinds Service Desk vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 6694 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SolarWinds Service Desk and Verint Unified VoC Platform

SolarWinds Service Desk, Verint Unified VoC Platform, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.

"(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. " - Carter Whitley

"The program is particularly valuable in our affluent ‘gold’ and ‘diamond’ customer segments. We can immediately understand the sentiment of this important group of customers and take action on the insights. Moreover, we can identify the performance ...of the associated customer relationship managers, adding training where necessary or rewarding managers showing exceptional performance. " - Mohammed AlDossary

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Verint Unified VoC Platform for

Software Failure Risk

  • medium

logo Verint Unified VoC Platform

Focus area

Software Failure Risk

  • medium

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Voice of the Customer | Verint Systems

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

61

21

Total Goals
(we found evidences for)

13

4

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


workflow management


knowledge management

creating knowledge base


sales document management

contract management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media



rating and review management



products & pricelist management



customer case management


category management


contact list management



license management


competitive intelligence






merger and acquisition



lifetime value management


revenue cycle management


sales call management



generation of new leads


discount management


promotion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more
  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting