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Compare Spotler CRM vs Pega Customer Engagement Suite

Failure Risk Guidance Security Report ?

Failure Risk for Spotler CRM medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

For Spotler CRM vs Pega Customer Engagement Suite comparison, Our AI algorithm looked at 3434 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Spotler CRM and Pega Customer Engagement Suite to solve their respective business needs.

Pros and cons of Spotler CRM and Pega Customer Engagement Suite

Spotler CRM is more suited to businesses that require Helpdesk Management with Phone Calls and Contact List Management with E-Mail where as Pega Customer Engagement Suite is focused towards Engagement Management and Helpdesk Management with Phone Calls .

logo Spotler CRM

Focus area

Spotler CRM is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

The CRM That Grows With Your Business

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2004

2017

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

66

23

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (114)

Read Reviews (10)

contact list management

Read Reviews (107)

Read Reviews (0)

contacts history

Read Reviews (26)

Read Reviews (0)

tracking contacts

Read Reviews (9)

Read Reviews (0)

creating contact list

Read Reviews (8)

Read Reviews (0)

engagement management

Read Reviews (82)

Read Reviews (50)

engaging and following up

Read Reviews (70)

Read Reviews (21)

campaign management

Read Reviews (39)

Read Reviews (2)

campaign monitoring

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (35)

Read Reviews (9)

sending & publishing communications

Read Reviews (29)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (2)

lead tracking

Read Reviews (35)

Read Reviews (0)

generation of new leads

Read Reviews (29)

Read Reviews (0)

sales document management

Read Reviews (28)

Read Reviews (0)

proposal & quote management

Read Reviews (15)

Read Reviews (0)

contract management

Read Reviews (12)

Read Reviews (0)

social media management

Read Reviews (17)

Read Reviews (0)

social media analytics

Read Reviews (12)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (15)

Read Reviews (1)

pipeline management

Read Reviews (15)

Read Reviews (0)

business development

Read Reviews (14)

Read Reviews (0)

workflow management

Read Reviews (13)

Read Reviews (6)

customer case management

Read Reviews (13)

Read Reviews (5)

training & onboarding

Read Reviews (9)

Read Reviews (1)

opportunity management

Read Reviews (7)

Read Reviews (0)

account management

Read Reviews (7)

Read Reviews (0)

follower management

Read Reviews (4)

Read Reviews (0)

segmentation and targeting

Read Reviews (3)

Read Reviews (0)

trade show marketing

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (1)

Read Reviews (4)

identify target customers

Read Reviews (1)

Read Reviews (3)

customer feedback management

Read Reviews (1)

Read Reviews (4)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Improve visibility

  • Scale best practices

  • Build brand awareness

  • Improve efficiency

  • Launch new products

  • Improve digital and social presence

  • See 10 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting