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Compare Spotler CRM vs Zendesk Sunshine

Comparison Summary

For Spotler CRM vs Zendesk Sunshine comparison, Our AI algorithm looked at 3436 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Spotler CRM and Zendesk Sunshine to solve their respective business needs.

Pros and cons of Spotler CRM and Zendesk Sunshine

Spotler CRM is more suited to businesses that require Helpdesk Management with Phone Calls and Contact List Management with E-Mail where as Zendesk Sunshine is focused towards Engagement Management with Review Sites and Workflow Management .

logo Spotler CRM

Focus area

Spotler CRM is better than Zendesk Sunshine for

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

The CRM That Grows With Your Business

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2005

2007

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

66

29

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management

creating contact list


engagement management

engaging and following up


campaign management

campaign monitoring


communication management

sending & publishing communications

tracking & monitoring communications



generation of new leads


sales document management

proposal & quote management

contract management



social media management

social media analytics

engaging on social media

scheduling post to social media



relationship management


pipeline management


business development


workflow management


customer case management




training & onboarding



opportunity management


account management



follower management




segmentation and targeting



trade show marketing


sales call management



lifetime value management


customer feedback management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Grow market share

  • Improve internal communications

  • Improve stakeholder relations

  • Improve visibility

  • Scale best practices

  • Build brand awareness

  • Improve efficiency

  • Launch new products

  • Improve digital and social presence

  • See 10 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more
  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting