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Sprinklr Service vs ManageEngine ServiceDesk Plus: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Sprinklr Service medium Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

This comparison report of Sprinklr Service vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 2847 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Sprinklr Service and ManageEngine ServiceDesk Plus

Sprinklr Service, and ManageEngine ServiceDesk Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

"We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-t...ime, which is so powerful to engage the right people. These integrated aspects of the platform are what makes Sprinklr so appealing for us. " - Manolo Winkler

"ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. " - Randy Connelly

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Sprinklr Service for

Software Failure Risk

  • low

About

Leading digital-first, proactive customer service solution.

Service desk software to supercharge IT help desk

Age

2009

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

43

Total Goals
(we found evidences for)

4

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (26)

Read Reviews (16)

engaging and following up

Read Reviews (13)

Read Reviews (10)

social media management

Read Reviews (15)

Read Reviews (0)

social media analytics

Read Reviews (6)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (10)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (14)

communication management

Read Reviews (8)

Read Reviews (22)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (3)

sending & publishing communications

Read Reviews (1)

Read Reviews (17)

advertisement

Read Reviews (4)

Read Reviews (3)

contact list management

Read Reviews (3)

Read Reviews (5)

contacts history

Read Reviews (3)

Read Reviews (0)

social media marketing

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (16)

lifetime value management

Read Reviews (2)

Read Reviews (2)

workflow management

Read Reviews (1)

Read Reviews (55)

helpdesk management

Read Reviews (1)

Read Reviews (332)

sales document management

Read Reviews (1)

Read Reviews (72)

contract management

Read Reviews (1)

Read Reviews (69)

content management

Read Reviews (1)

Read Reviews (3)

category management

Read Reviews (1)

Read Reviews (3)

knowledge management

Read Reviews (0)

Read Reviews (64)

follower management

Read Reviews (0)

Read Reviews (9)

training & onboarding

Read Reviews (0)

Read Reviews (7)

sales call management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (5)

trade show marketing

Read Reviews (0)

Read Reviews (5)

license management

Read Reviews (0)

Read Reviews (5)

rating and review management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting