Comparison Summary
This comparison report of Sprinklr Service vs. Re:amaze is based on a specific set of business needs and context. The comparison uses 1970 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sprinklr Service and Re:amaze
Sprinklr Service, and Re:amaze belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
Re:amaze focuses on Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
"When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel dat...a with Sprinklr data, customize their environment, and customize their reports — all things we couldn’t do with past solutions. " - Lori Seaman
"The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways. " - Jeff N
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Leading digital-first, proactive customer service solution.
Re:amaze - Customer service, live chat, and helpdesk ...
Age
2009
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
35
46
Total Goals
(we found evidences for)
4
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve digital and social presence
- See 1 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
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point of sale
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promotions
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review sites
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Amazon
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on premises
- See 17 more
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
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point of sale
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promotions
-
review sites
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Amazon
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on premises
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
